Had a wonderful experience picking up my new Toyota Camry Hybrid!! I
left knowlegable about the operation of my new vehicle and felt comfortable driving it home. Jim McAlorum was absolutely great at explaining everything about my new car and made the whole experience informative as well as entertaining..... My product advisor Lorne Shire is
awesome...excellent customer service....Phil Dao, the business manager, made sure all the paperwork and financials were in order....Charlesglen is the only dealership I would trust with my business and I would feel perfectly confident in recommending my family and friends to them!!
I had very good experience with Jonahtan and Mark. Jonahtan explanied everything to us and he was very honest. Mark who deliver the car to us, is amazing. He explained every details of the car and he seems has passion about the car. I can talk to him hours about car.
We were extremely happy and satisfied on our overall experience with Toyota Charlesglen. From the sales department to finance and with Mark for briefing us all the features and functions of our new vehicle. Kudos to the entire Charlesglen team. Thanks Lorne and Phil.
Jim was so helpful with me getting my new car and is literally my favourite. Thank you so much again Jim 😊
Excellent teacher.Very knowledgeable re systems and setup.
Friendly and personable.
Edward Bruce Challis
Nothing to say ... great!
Overall experience was great. However I was a little disappointed with the finance department.
I just took possession of my Rav4 SE AWD. Lydia in finance was wonderful and Jim, who set up my radio stations and blue tooth was amazing. He was very thorough and patient while explaining how to read and use all the dash accessories and how to open and close the rear and even showed me how easy it is to open the hood to check the windshield washer. If I should ever need to fill the washer fluid tank, on my own, it will be a breeze. Thank you Jim for your wonderful attention to detail and thank you Toyata for my Rav4.
Customer service gets 5 stars. I will recommend Charles Glen Toyota to all my family and friends.
Great customer service and delivery by Stephen Chan and colleagues. Took all the time to fully explain all financing and car details. Top notch service. Hoping and trusting after sales service will be just as great!
Wonderfull experience....Jim, Tyler & Kaite are amazing
It was a great experience. Friendly welcoming and detailed explanation of what we needed to get started with our new vehicle. Thanks a lot Mark.
We were welcomed within a few minutes by a very personable and knowledgeable sales rep. He answered all of our many questions and gave details of the vehicles available that we were interested in. We took a test drive with him in one we liked, then gave us the option of leaving a deposit to hold until we found out if our damaged car was if fact a write off as a result of an accident.
The finance manager was very thorough and helpful and the whole transition was very smooth.
Jonathan was very attentive and patient. He had our options we had previously discussed ready to view and even picked us up from our home on delivery day. The only negative would be communication between the service/maintenace team, finance team and product advisors. We had to wait 3 days after our original pick up date because of parts that were in transit. They did not offer anything for the inconvenience.
This dealership truly is different than most and you owe it to yourself to check out their sales and service departments. I recently purchased a 2014 Toyota Tundra from Jonathan Reid and it was a very straight forward, low stress process. Jonathan is very responsive and works hard to ensure customer satisfaction. After dealing with more than a dozen sales people across Alberta over the past month while searching for a used truck, it is very apparent that Jonathan is top-tier.
After purchase, the entire process at Charlesglen was impressive. Alison in Finance was a blast, and Jim in Vehicle Delivery provided an excellent overview of vehicle features. In addition, a problem was found with the power driver seat just prior to delivery, which sales manager Tyler said the dealership would cover (likely saving me about $1000). Colin Wiebe in Service is also fantastic to deal with.
Having very recently also purchased a new minivan from a different dealership, I can honestly say that I wish all dealerships were structured like Charlesglen Toyota.
Thanks for a great experience!
Charlesglhen was a fair and competitive with their pricing and deal structure. The sales team was professional efficient, and good at communicating what was going on and where everything was as things progressed.
Jim was great. Funny. Easy to talk to and great with people. He had my wife in stitches with his good nature and humour.
Amazing people at Charlesglen especially Jim and Garnett.
Great Experience and people’s are very helpful and friendly, love they way they help. i thankful specially to Hala, Alison and Mark Peters.
Awesome great service
The staff are very informative and helpful. We were able to request to have 2 cars within a very limited budget and they were able to provide. The service is great and I would recommend them to anyone
Painless dent repair made things worse. Doing insurance claim with $250 deductible, this PDR with buff (could hardly see much of any buff work) cost just over $200. If this was not ideal for PDR that should have been obvious to an 'expert', instead it was 'Yep, we can do that no problem'. Hail damage or a shopping cart maybe PDR is the way to Go, not in this case.
We have dealt with them only for 3 new cars. Knowledgeable staff and always willing to go the extra mile. To me there are no others.
As always I received a very pleasant reception. The service activities were clearly explained to me as well as the estimated completion time. In fact the vehicle was returned to me earlier than estimated.
My vehicle was given in excellent condition and inspected thoroughly prior to me purchasing which will be very helpful for keeping up with proper maintenance and maintain a high resale value. The winter tires were switched to summers which was a bit pre-emptive but it’s also not too normal for heavy snowfall in April.
Had a rough ride by Hyundai but Charlesglen gave us a great trade in and got us into a car perfect for my family. Thank you!
Great experience. Mark was very helpful and informative. Thanks!
A very helpful, low stress experience led by Sean Nixon’s easy going demeanour and knowledgeable comments. Easy experience and attractive service plan. Good explanation of how the bells and whistles function.
Fantastic experience with Charlesglen Toyota.
Great care and service!
Great service everytime i come here. My family has bought all our cars from this dealership and always left happy. thanks to all that helped
All of the people we dealt with were excellent from Jack to Lydia to Marc. They were all friendly and very personable and very professional but they also could have a bit of a laugh and talk with the customer to make us feel at ease.
I've been a customer here for years. Helpful, honest staff keeps me coming back.
Jim was super helpful- very nice, very engaging- thank you for a great experience, you made everything very easy to understand!
I feel that Jim was amazing at walking us through our car, keeping it light and humorous! He helped us with any issues and was amazing!
Great dealership, everyone was very helpful, Jim in delivery was the highlight for me. Highly recommend this dealership.
I had a great experience at Charlesglen Toyota. The sales service was easy. No pressure, detail orientated and explained everything for me. The finance department was through and friendly. The day I picked up my new Rav they took the time to explain all the bells and whistles so I left comfortable in my new car. Our Family will now be a Toyota Family.
Excellant overall experience
Bought a new 4Runner this week and had a great experience with everyone on staff. Would highly recommend them going forward.
Wow! Who knew this was an amazing dealership. Device like no other. Ryan was fantastic and patient and Jim was a wealth of knowledge setting me up and running me through the features of my new vehicle.
#1 dealership in Calgary.
Great service, Mark was awesome to show me the truck and give some tips.
I had a great experience with Mark, he was softspoken and very patient in explaining everything about the car I bought. He was able to answer all of my questions and as well as explaing many new things associates with the car. Overall, Charlesglen Toyota experience has been exceptionally great.
Richard and I are very happy with our van, and the service at Charlesglen Toyota was excellent , it is our third Van that we purchased from Charlesglen Toyota, it shows you that we are very pleased with the service and the new Sienna 2018. Thank you bery much.
Jim was really great. Thanks!!
Friendly sales staff. Very informative and helpful. Thank you.
I was looking for a used vehicle and was very well taken care of. I was shown a few different vehicles and the experience really helped me decide what I needed. Even tho I did not go through with a sale, because of personal reasons, the staff treated me like gold. I have been recommending this dealership and the service of Sean Nixon to others since my visits.
Kurt and Sean were awesome. Thanks for your help.
Everyone who helped us was helpful, courteous, cheerful and excited for us with our new (used van). Made for a great overall experience. would definitely recommend Charlesglen Toyota.
Stephen Chan was very helpful and informative in helping me to narrow my choice of vehicles. He is very good at his job. The entire purchasing experience was most pleasant with the assistance of Alison in Finance and Mark in new car delivery.
Fantastic Experience with the entire staff. No pressure at all. Just facts laid out before us and our decisions respected .I would recommend Hala Said as product advisor to anyone .Charlesglen sold me my first Toyota in 2000 and now my third Toyota this week
I have always been a Ford guy... for as long as I can remember. I used to even sell them. I recently put down a deposit on a new F-150 but for the first time, I didn't feel 100% about my decision. After speaking with my Father-in Law who also sells Toyotas in Nanaimo, he convinced me to take a long hard look at the Tacoma and Tundra line of pickups.
The next day we went to Charlesglen Toyota in Calgary's NW. I chose this simply due to it being the closest one to home. It pays off to live where I live I guess because this was the absolute best experience I've ever had purchasing a new vehicles and I couldn't be happier with the vehicle I ended up with which was a 2018 Tacoma.
We were greeted by a very friendly and knowledgeable Salesman, Ryan who showed us around the two trucks in the showroom. Ryan then introduced us to Tyler Medland, their Product Adviser who again was a consummate professional and showed us all of the features and option for each truck as well as a test drive.
We then decided on the 2018 Tacoma, got a fair trade in value for my used Ford Fusion and got all the add-on features I wanted on a 4 year lease at a great rate! (less per month than a 7 year finance on the Ford BTW). The process with Phil in Financing was seamless as well as the delivery of my new truck with Jim - all perfect.
We love our new truck and there's no doubt I'm not just a Toyota guy for life but a Charlesglen Toyota guy for life.
Thanks again Ryan, Tyler, Phil and Jim for making this the best experience I've ever had at a car dealership or buying anything for that matter!
Very helpful and patient, I did not know much about cars but they took the time to explain each and everything thoroughly.
We always have exceptional service at Charlesglen. With our most recent purchase, all points of contact were no exception. Garnett was personable, and accommodating - making sure we had the right vehicle for us!. Allison was friendly and easy to discuss the nitty gritty details of the financials! Mike was incredibly knowledgeable and helped us get to know the ins-and outs of our new ride. And when it comes to parts and service time, we are confident it will be the same outstanding service. Thanks to everyone!
Lorne, Lydia and Mark are all awesome, very friendly, knowledgeable and patient in helping us find the right car according to our budget, preparing all the paper works and explaining all the features of the car. Will definitely recommend them to friends and family. Cheers!
This was the fastest most enjoyable car experience I have ever had! If it wasn't for the hard work of all at Charlesglen I wouldn't driving the awesome corolla that I am now!! Thanks Harris, Lydia and Jim and all others that helped in this process!!
We would like to say this is the friendliest and most organized dealership we visited.
I have had a very positive experience with Charlesglen. Stephen was most informative about the vehicles i test drove. Alison in finance was also very helpful and Mark was very helpful in showing me all the details about the car.
Such great service at Charlesglen! From purchase to pick up, Sean, Phil and Jim were a pleasure to deal with. I would highly recommend purchasing your next vehicle with them!
Mark/Harris/Alison all gave us very nice experience.
Excellent service. Good experience buying a car!
This is our third vehicle that we have purchased from Charlesglen. The purchase experience has always been very positive, hence the reason for going back to Charlesglen. We would highly recommend purchasing your next Toyota from Charlesglen.
Best service ever! Friendly and very helpful. Thank you Charlesglen Toyota! Thank you Jim!
fantastic customer service! Jim was great at helping us learn about our 4Runner. Mark was really good to deal with.
We had a great experience at Charlesglen Toyota. Our salesman and service man spent a lot of time with us and answered all of our questions. We left with a great deal on out dream vehicle. Definitely recommend this location.
Our experience at Charlesglen Toyota was absolutely amazing! Our salesman Khal was great and spent time and attention on us and helped us find the perfect vehicle for our family. On pick-up day our service man Jim was amazing. He took the time to explain all of the features and answered all of our questions. We highly recommend shopping at Charlesglen Toyota!
Great sales and finance department, they made buying a car easy without any pressure from sales. Very informative staff. Sam, Mark, and Phil were awesome!
The whole buying experience through Charlesglen Toyota has been perfect, highly recommended!
Great service, appreciate the hospitality and kindness from the reps from sale to pickup date
Everyone at the dealership from sales to pick up was very thorough, knowledgeable and friendly
If it’s for my 80s landcruiser or my new tundra. I can always trust Kenny’s knowledge in vehicles and getting me the correct parts the first time. Kenny is the go to guy. Give him a call next time you need anything!
Jim is the person you want handing you your new keys. He's thoughtful, funny, eats too many brownies (supposedly), and very helpful. He's designed the experience quite well.
Thank you~~~Stephen. You’re a Thoughtful, responsible, enthusiastic, resourceful, motivated salesman I never seen before. We’re so glad to have you as our salesman.
Very helpful and polite with everything we needed
I went in with no idea what I wanted. I test drove a few vehicles and I settled on an immaculately clean and well maintained 2014 RAV4 Limited with tech package (smells like new car!). As well as being very knowledgable pre-sale Kate was helpful and patient after the sale when I needed some features repeated. I very much appreciated the full hour demo when I picked up the vehicle. All the features of the vehicle were explained and they helped me synch my phone and pre-programmed favourite radio stations. Love the attention to detail!