Since 1988, Charlesglen Toyota has gained a strong reputation for treating our staff and customers like family. We try and build on this reputation every day, one customer at a time.
We believe "the purchase is not the end of a transaction, but the beginning of an obligation", and we strive to make the purchase and service experience better each day.
In our quest to achieve exceptional customer satisfaction, we proudly offer an AutoRewards program, that rewards our customers for their continued loyalty. To find out more about this program, feel free to go to www.charlesglenautorewards.com
At Charlesglen Toyota, we pride ourselves on being a family-run business. Since we opened our doors in 1988, we have hung our reputation on three words: Fairness, Trust, and Integrity. These words are our guiding principles in the way we conduct business every day.
Our slogan is
"We treat you like family", and we feel this saying sums up how we do
business as a company, and we think this makes us different from other
Starting out on the lube rack at Fleming Motors in
Lethbridge, Alberta; 16 year old Glen Richardson could only dream he would one
day open a dealership of his own that would be one of the largest state of the
art Toyota Dealerships in Canada.
Richardson, a born and raised Southern Albertan,
remembers growing up in the small town of Nanton, Alberta where automobiles
were a part of his life as far back as he can remember."My Dad, Laurence and
his brothers Bill and George had a garage in Vulcan, so I was always around
cars." Richardson said "In those days, I think I was even driving them at 12!" (In fact, one of Richardson's favorite stories
revolves around driving the family to the car wash and being pulled over by
policeman when he could barely see over the steering wheel.)
Richardson's lifelong passion for the automobile has
been the centre of his professional career taking him from the Service
Department, where he became the youngest Service Manager in Canada at Fleming
Motors at the age of 18, to selling cars for Stampede Pontiac and Jack Carter
Chev Olds and then managing their sales departments. He became a partner in the
Used Car Chalet on McLeod Trail and later founded 5 Star Motor Homes, opened
5th Avenue Autohaus a Volkswagen Dealership and then Airdrie Pontiac Buick.
Richardson partnered with Gordon and Glen Rumpel to open Charlesglen Toyota in
the spring of 1988 where he eventually won the prestigious Dealer of Excellence
Award from the Canadian Automobile Association in 1999.
"I will always be grateful to my friends the Rumpels
for giving me my start in the Toyota Business. Being involved with the Toyota
product has been a joy and the highlight of my career. I am proud to be
affiliated with a high quality manufacturer."
Richardson says he is excited to now showcase the new
Scion brand, introduced to Canada last year, as he sees it as real opportunity
to engage the more unconventional client who wants something different but
insists on quality. Having a strong work ethic is vital to anyone's
success and Richardson is proud of his drive saying "There were weeks when I
thought I should just put a bed in my office. It's a demanding business. For me
running the dealership with integrity has always been my main priority and to do that you have to be
the example to your staff. It takes time to make sure everyone, both customers
and staff, are being treated fairly."
This theme carries over into his personal life as he
has been a member of the Calgary South Rotary Club since 1977 and held its
Presidency in 2001. "We get to make a difference all over the world. I know I
have been very blessed with a great family life and strong business so I feel
it is only right that I spend some time giving back," Richardson said adding
that this year marked he and wife Jeanette's 50th anniversary! "2011
is a big year for me. I get to open the store of my dreams and celebrate half a
century with the woman of my dreams!"
Over the past 23 years Charlesglen Toyota Scion has a
history of supporting local community
sports teams which has evolved to incorporating the Charlesglen Community
Conference Centre into its new facility. "We have a 1,400 square foot
conference equipped with a flat screen TV, Smart board, custom designed modular
desks that can be arrange to seat 25 people with a total room capacity of 150. "
Richardson said adding "Knowing that we as a company would not be using it on a
regular basis, we wanted to open it up to surrounding communities who can book
it in advance for board meetings, training sessions or anything else that may
help them make a positive impact . Volunteerism is huge in North West Calgary
and we wanted to help by sharing our space and offering its use for free."
A close family relationship has always been important
to Richardson and oldest son, Todd has been handling the daily operations of
Charlesglen Toyota Scion for the past ten years as General Manager. "It will be
great to have the space to do what we have always wanted to do for our
customers. After outgrowing our Crowfoot location, we started planning for our
new facility 6 years ago so this move is long time coming!
Despite the constraints of their somewhat small
current location, the Charlesglen Toyota Scion staff has been appreciated by
their customers by being honored with the Calgary Herald Readers Choice Award
for Best Import Dealer in Calgary for 6 consecutive years."We have one family of customers who have purchased 20
cars from us over the years. Now that's customer loyalty!" said Tim Beach,
General Sales Manager and Charlesglen Toyota team member for over 20 years who
recently become a partner in the business.
In addition to
the new Charlesglen Toyota Scion, Todd and Glen Richardson along with partner
Glen Rumpel are opening up Lexus West, the second Lexus store in Calgary in spring
of 2013."We are building the Lexus store just across the
street from our new location so our customers can easily shop between the two
stores. Many of our clients are so happy with the product they have multiple
Toyotas and Lexus' so it will be easy for them when deciding to upgrade or buy
something new," said Todd who will continue in his position of General Manager
at Charlesglen Toyota Scion until becoming Dealer Principal of Lexus West upon
its opening.When completed there will be 10 import Dealers in the
North West Auto Mall.Its easy access
from all quadrants of the city via the Stoney Trail thoroughfare makes it a
prime destination for anyone in market to buy a new vehicle or service their
Glen Richardson is confident that Charlesglen Toyota Scion customers will be excited about the new dealership saying "People might initially come to see the building, but they will come back because of the people." Richardson thanked his staff by saying "Everyone has been working really hard for months to prepare for this move without compromising their excellent customer service. We are happy to reward them with an efficient, comfortable new workspace to help facilitate their professional potential. Without them, none of this would be possible."
Charlesglen Toyota in greater Calgary is proud to serve Cochrane, Airdrie and Chestermere with quality Toyota vehicles. With the latest models like the Camry, Corolla, Highlander, Sienna, Tacoma and Tundra, we carry vehicle to fit everyone's need. Come over and visit us at 21 Crowfoot Circle NW and test drive a new Toyota or used car. Our customers leave our dealership 100% satisfied with our excellent customer service and our friendly salespeople.
We carry a variety of used cars in Calgary, AB for you to choose from, all of which have gone through our detailed quality inspection before made available on the lot. We offer auto financing services for a car loan or Toyota lease so you can get into the new Toyota or used car you want without a problem.
We at Charlesglen Toyota are not just your greater Calgary Toyota dealership, we have a full service repair shop so you can get the best care for your new Toyota or used car. Whether you need auto repair & service, scheduled service maintenance or parts & accessories, we are ready to be your first and only choice for quality work on your car.
Stop by our showroom and see the latest additions to our Calgary area Toyota dealership or give us call today!
7687 - 110 Avenue N.WCALGARY, AB T3R 1R8