Charlesglen Toyota Scion
7687 - 110 Avenue N.W CALGARY, AB T3R 1R8Sales: (403) 241-0888
- Service: (403) 241-0889
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Charlesglen Toyota Scion Team
 | | Todd Richardson General Manager Growing up in the automotive business, Todd has worked in many positions throughout the dealership. He spent 3 years at the Canadian Automotive Institute and earned a diploma for Business Administration and later on spent a year attending the National Automotive Dealership Association (NADA) Academy and earned a Diploma for General Dealership Management. Todd manages the day-to-day operations of the dealership and takes pride in continuing the reputation Charlesglen has gained for itself in the over 20 years it has been in business. Phone: 403.241.0888 Email |
 | David Richardson Business Development Manager David first joined the Charlesglen team in 1989 on the day he received his driver's license. Through the years that have followed, David has held numerous positions in the dealership and has gained valuable experience in every department. From lot attendant to product advisor, parts truck driver to windshield repair, filing clerk to financial services manager, web designer to assistant sales manager. During the mid 1990's David left the team to earn a business degree in entrepreneurship from the University of Victoria. After graduating, David's heart was captured by his wife-to-be and he was taken, forcibly, to Edmonton for ten years (remarkably, his loyalty to the Flames never wavered). During his ten year stint in Edmonton David continued his learning endeavours starting and running two successful businesses alongside his wife. In 2011 the opportunity came for David and his family to come home, both to Calgary and to Charlesglen and they jumped at the chance. David believes in lifelong learning, creating a fun and relaxed work environment and strives for excellence in everything he does. David enjoys contributing to the team at Charlesglen Toyota Scion and credits the entire staff for creating an amazing place to work and for providing top notch service to Calgarian's for all of their automotive needs. Phone: 403.241.0888 Email |
 | | Tim Beach General Sales Manager Tim was born and raised in Saskatchewan where his family continues to farm in the Weyburn area. Calgary has been home to him since 1989 (Let's go Riders). He has been with Charlesglen Toyota since 1991 after graduating from Mount Royal with a Business Administration diploma. He began his career as a product advisor then moved to Financial Services, Pre-Owned Manager and is currently our General Sales Manager. Tim credits Charlesglen as a tremendous employer and a fantastic place to do business. Outside the dealership Tim spends quality time with his five children. Phone: 403.241.0888 Email |
 | | Ryan Slaney New Vehicle Sales Manager Ryan Slaney has been with Charlesglen Toyota since 2001. He started off in the Lot Attendant position and moved his way up to the Product Advisor position. He then moved into the Financial Services Manager position. Ryan is now our New Vehicle Sales Manager. He has received numerous awards for his knowledge and efforts. He was Product Advisor of the Month numerous times as a New and Pre-Owned Vehicle Product Advisor. He has also received Quarterly Top Producer Awards numerous times. Ryan has been professionally trained and certified. He always goes the extra mile for his customers and believes that everyone deserves the best service possible. Customers are the foundation of our livelihood and his service and professionalism will reflect that. Phone: 403.241.0888 Email |
 | | Attila Bardos Pre-Owned Vehicle Sales Manager Attila started his career with Charlesglen Toyota in September of 1997 as our lot attendant. After mastering this position he felt the need to be involved in dealing with our great customers. Attila has been named Product Advisor of the Month several times and has ranked in the top 85 of Toyota Product Advisors nationally winning the prestigious Toyota Pride Award. Attila's personal goal of customer satisfaction inspired him to move on to Financial Services and now Pre-Owned Sales Management. Attila's contagious smile, energy and fluent Hungarian are his biggest assets. Outside the dealership he enjoys playing soccer and golf and spending quality time with his family. Phone: 403.241.0888 Email |
 | | Drew Gillan Sales Development and Training Manager Drew has been with Charlesglen Toyota since the fall of 1999. He has been in the automotive industry since 1991 working in both domestic and import sales. Drew has been in many roles throughout the years, starting out as a Business Manager, moving to a Leasing Manager and then to the Used Car Manager position. Drew was New Car Manager for several years prior to taking this new position. Phone: 403.241.0888 Email |
Product Advisors
 | | James Calero Internet Sales Manager Originally from Toronto, James joined the Charlesglen team August 2006. James has worked in sales and customer service for 14 years. His career started in hospitality, marketing, financial and naturally sales. A natural people person, James loves the outdoors and feels Calgary is a great city to enjoy an active lifestyle. Charlesglen's outstanding reputation is something that James wanted to contribute to and be a part of. His favorite saying is "make it happen" and his smile, charisma, and abundant energy emulates the positive atmosphere that is Charlesglen. What do our customers say about James? "I found James to be thoughtful, an excellent listener, flexible and extremely understanding as he provided all the information I asked for plus, added aspects that I would never have thought of on my own. He was never in a hurry or obviously trying to sell".- Debra V. Phone: 403.888.4020 Watch James' Video Email |
 | Blake Ford Internet Lead Specialist Blake has been part of the Charlesglen family since 2013. Phone: 403.241.0896 Email |
 | | Kim McMurdo Leasing Manager 2012 Charlesglen Employee of the Year Kim has been a part of the Charlesglen family since 2006. What do our customers say about Kim? "We are glad to have our business with Charlesglen Toyota. We appreciate the courtesy given to us by the staff especially Kim McMurdo. His professional manner lead us to finally decide "Yes" we're getting the car from Charlesglen Toyota."- Marcia A. Phone: 403.837.2439 Email |
 | Dean Kanani Product Advisor Dean has been a part of the Charlesglen family since 2004. What do our customers say about Dean? " Thank you for all your help in the purchase of my new car. Shopping for a vehicle is not always the most positive experience but in this case proved otherwise. So, a very big thank you for yourself and all the other helpful and friendly staff at Charlesglen Toyota. I look forward to dealing with you in the future. - Doug H." Phone: 403.669.9901 Email |
 | | Andrew Fagan Product Advisor Andrew has been a part of the Charlesglen family since 2009. What do our customers say about Andrew F.? "Andrew took the time to source the exact specifications I was looking for. When nothing was available in inventory, he went to the extent of locating me a demo vehicle that fit my criteria. I understand there was substantial difficulty in converting the demo over to be sold to a retail client. However, Andrew never gave up and pursued to get the deal done. The impression that Andrew gave me is that he genuinely cares about his clients. - Tony Y." Phone: 403.464.3666 Email |
 | | James Fallwell Product Advisor James has been a part of the Charlesglen family since 2009. His automotive sales career spans over 10 years with a strong sales and management background. Outside of the dealership, James enjoys cooking gourmet dinners for his wife and spends a lot of time outdoors hiking, horseback riding and kayaking. Currently, James is on a sabbatical. What do our customers say about James? "James is wonderful. He treated me in a courteous and professional manner. He exceeded my expectations with the amount of information provided."- Sheila M. Phone: 403.510.0315 Email |
 | | Harris Kok Product Advisor Harris moved from Winnipeg and joined the Charlesglen Toyota team in November of 2004. He brings more than 16 years of experience in the financial services industry and strives to provide you with a high level of customer service. What do our customers say about Harris? "Our sales person Harris was exceptional. Friendly, professional and he was one of the main reasons we continued to look at the RAV and buy it. Not pushy at all and made us very comfortable throughout the purchase." ? Emil K. Phone: 403.870.8286 Email |
 | | Edmund Lam Product Advisor Edmund has been a part of the Charlesglen family since 2007. What do our customers say about Edmund? "From the minute I walked in the door, I had an amazing experience!! Edmund was very professional and helpful. It was a very easy process and everything was explained along the way. Much better than any other dealership I've dealt with in the past" - Dalice A. Phone: 403.680.6828 Email |
 | | Lorne Shire Product Advisor Lorne has been part of the Charlesglen family since 2007. What do our customers say about Lorne? "Lorne was very good, knowledgeable, accommodating, helpful and patient with us finding a car that is within our budget. We really enjoyed our experience." - Ervito M. Phone: 403.990.3145 Email |
 | | Alex Keong Product Advisor Alex has been a part of the Charlesglen family since 2010. What do our customers say about Alex? "Charlesglen was wonderful, plus the Venza sold itself with its higher quality at a price we could afford. We had a great experience all around! Our Product Advisor, Alex Keong was an absolute delight, as were the rest of crew who we met along the way. Our friends said that the quality of both Toyota and Charlesglen were very high and they were right." - Shelley F. Phone: 403.890.7330 Email |
 | | Mike Loritz Product Advisor Mike is one of our newest members to the Charlesglen family. He brings an extensive background in sales and has "never met a stranger". With his down to earth attitude and his passion for excellence, you'll find him to be your "go-to" guy. Mike has owned and driven Toyotas since 1979 and his 6th Toyota is a 2009 Highlander. Outside of the dealership, Mike enjoys spending time with his family and animals especially his loyal dog Chanel. If you like to travel, sports or car talk, Mike will be the first one to buy you a cup of coffee and share stories. Phone: 403.241.0888 Email |
 | | Brad Brock Brad joined the Charlesglen team in 2012. His extensive automotive background spans for over a decade and includes a sales and service experience. Outside of the dealership, Brad's true passion is scuba diving at his favorite diving spot off Vancouver Island. Phone: 403.241.0888 Email |
 | | Hala Saaid Product Advisor Hala has made Calgary her home for the past 15 years. By trade a geophysicist, Hala spent the last decade in sales with a personal goal of always providing outstanding customer service to her clients. Her accolades include a Top Sales Person awarded by the Calgary Herald and a personal score of well above average in the Toyota Purchase Experience Program. In her spare time, Hala loves to travel and spend time outdoors with her children. Hala's mother tongue is Arabic. Phone: 403.241.0888 Email |
 | Gord Braithwaite Gord is originally from Campbell River, where his friendly and outgoing nature allows him to meet people from all over the world in the hospitality industry. Moving to Calgary in 1995, he made it home after starting with Toyota in the year of 2000. Working in many facets of the business: from sales, training and management, he firmly believes that "People buy cars from people" and that true customer service stems from integrity and honesty. Outside the dealership, Gord likes to spend time with his family, golfing and fishing with his son. Phone: 403.241.0888 Email | |
 | Juan Becerra Product Advisor Originally from London, Ontario, Juan has a strong background in customer service and sales. His diverse professional background includes airline industry, but his passion for everything automotive brings him to Charlesglen Toyota Scion. In his spare time, Juan enjoys all outdoors activities with his family. His roots are in South America, so don't hesitate to practice your Spanish with Juan. He is looking to assist you in the purchase of your new Toyota. Si desea
asistencia en Español en el proceso de compra de su nuevo vehículo Toyota por
favor no dude en contactarme. Phone: 403.241.0888 x.860 Email | |
 | Jeanette Kasper Phone: 403.241.0888 x.850 Email Product Advisor Jeanette is delighted to join the Charlesglen family. Hailing from Saskatchewan, Jeanette brings over 20 years' experience in sales and service from across the U.S.A., Canada, and United Kingdom. Professional, positive and with a true appreciation of people, Jeanette believes that integrity and trust lay the ground work for outstanding customer service. In her spare time you can find Jeanette outdoors with her family and dogs, running, gardening, and hunting. | |
 | Jeremy Giesinger Product Advisor Jeremy is an exciting new face at Charlesglen Toyota. He has been in the customer service industry since entering the work force. For the last three years Jeremy operated his own student painting company while studying business administration. His love for the mountains brought him away from his small town Saskatchewan home two years ago. He is now ready to meet you with a smile and show you just how well everyone deserves to be treated. Phone:403.241.0888 x.863 Email | |
 | Justin Hall Product Advisor Justin grew up in B.C's East Kootaneys and has lived in Alberta for the last 10 years. Justin brings over 9 years of automotive sales experience. He enjoys spending time with his family of five. In his spare time, his passions include music, sports and reading. Phone: 403.241.0888 x. 890 Email |
Financial Services
 | | Bonnie Saraceni Director of Finance Bonnie has been in the automotive industry since 1995 and with Toyota since 2003. She is currently our Director of Finance. She loves dealing with people which is why she enjoys the car business. She loves spending time with her husband, daughter and twin boys. Phone: 403.241.0888 Fax: 403.241.1678 Email |
 | | Kelly Gariepy Financial Services Manager Kelly has lived in Calgary for the past 13 years, originally from Comox, BC. She has been a Finance Manager for 6 years and comes from the motorcycle world. She is very excited to join the Charlesglen Toyota team and looks forward to a long and prosperous future here. She enjoys skiing in winter and golfing in the summertime. Phone: 403.241.0888 Fax: 403.241.1678 Email |
 | | Jason Novak Financial Services Manager Jason has been with the Charlesglen family since 2011. Phone: 403.241.0888 Fax: 403.241.1678 Email |
 | Tyler Doherty Financial Services Manager Tyler is originally from Thunder Bay, but has called Calgary home for the last 3 years. Tyler is one of the 2007 Toyota Tundra National Walk Around Champions, which makes him our Toyota Truck Expert here at Charlesglen. He is passionate about all things automotive and really enjoys using his unique understanding of vehicles and the industry to help his customers find their perfect match. What do our customers say about Tyler? "I walked out of your dealership the other day excited and almost in shock with my experience. I have purchased a new car before and at times the task is a bit overwhelming. Tyler knew the answers to all my questions. There was no pressure. If I do decide to purchase the vehicle I will be coming back to your dealership because of my great experience." - Katie L. Phone: 403.973.1026 Email | |
 | Gary Ghaderi Financial Services Manager Gary has been part of the Charlesglen family since 2008. Gary has called Montreal his home for the past two decades before moving to Calgary in 2006. He translated his professional skills as a software developer and telecommunications specialist to his sales philosophy of providing exceptional service to his customers. Gary's professional background in automotive industry for the past 25 years has proved invaluable with his customers. In 2011, Gary achieved a milestone of becoming the Product Advisor of the Year. Gary is an avid traveler and in his spare time he enjoys camping with his family. What do our customers say about Gary? "Gary is an amazing salesperson. He was courteous, straightforward, re-assuring and did not pressure me in any way. All my questions were answered with clarity and assurance. I would not hesitate for one moment in recommending him to my friends and family. Everyone at Charlesglen who helped me to acquire this car were professional, friendly and courteous above and beyond." - Joan P. Phone: 403.801.6302 Email |
Delivery Coordinators
 | | Mark Peters Delivery Coordinator Mark started working at Charlesglen Toyota in January of 2003 as our Senior Lot Attendant. He is now one of our Delivery Coordinators and is responsible for our Auto Rewards program. His expert knowledge about all features of Toyota vehicles proves invaluable to his customers. Outside of the dealership, cars are his passion and golf is his hobby. Phone: 403.241.0888 Email |
 | | DJ Varga Delivery Coordinator DJ joined the Charlesglen team in 2008 as a Product Advisor. Dealing with people and taking care of his customers proved DJ's favorite part of his job. Currently, DJ is a Delivery Coordinator, specializing in trucks and 4wheel drive vehicles. His extensive knowledge of the Toyota model line-up proves instrumental to his customers. In his spare time, you can find DJ doing what he loves the most - writing and playing music in a band. Phone: 403.241.0888 Email |
 | Jim McAlorum Delivery Coordinator Phone:403.241.0888 Email |
Parts
 | | Randy Hinch Parts Manager Randy's career with Toyota started in 1976 and became a licensed Partsman in 1983. He started with Charlesglen Toyota team in 1988 as a Parts Manager. Since that time, he has won numerous awards for outstanding achievement in Parts Department Management. Randy initiated the Charlesglen Motorsports Program - a division that specializes in high performance and cosmetic parts and accessories. Outside of the dealership, Randy enjoys spending his time on a golf course. Phone: 403.241.0896 Email |
 | | Ken Wong Assistant Parts Manager Ken joined Charlesglen Toyota as our Assistant Parts Manager in October of 2004. He is licensed Journeyman Partsman with 23 years experience in the industry. Ken has 13 years experience working exclusively with Toyota parts! Phone: 403.241.0896 Email |
 | | Dorothy Jerome Parts Advisor Dorothy has been part of the Charlesglen family since 2007. Phone: 403.241.0896 Email |
 | | Jason Miller Parts Advisor Jason has been part of the Charlesglen family since 2008. Phone: 403.241.0896 Email |
 | | Ryan Pettem Parts Advisor Ryan joined the Charlesglen Toyota team 5 years ago and he has since become a journeyman parts technician. He is more than happy to assist you in your parts needs and looks forward to seeing you at the parts department counter. Phone: 403.241.0896 Email |
 | Immi Hirani Parts Advisor Immi has been with the Charlesglen family since 2012. Phone: 403.241.0896 |
 | | Rob MacAskill Parts Driver Rob has been with the Charlesglen family since 2010. Phone: 403.241.0896 |
 | Mike Forno Shipper/Receiver Mikehas been with the Charlesglen family since 2012. Phone: 403.241.0896 |
Service
 | | Angie Johnson Service Director Angie is one of our newest members of the Charlesglen family. She brings 15 years of automotive experience to the team which includes working at the Toyota Head Office in Toronto and has earned her 3 year advanced diploma in Business Administration Automotive Marketing at the Automotive Business School of Canada. Her positive attitude, passion for cars and unyielding commitment to customer service is what Angie is all about. In her spare time, you'll find Angie running around the city, in a race or on a trail in the mountains, traveling somewhere in the world or shopping for shoes. Phone: 403.241.0889 Email |
 | | Mark McQueen Service Manager Originally from Windsor, Ontario, Mark made Calgary his home in 1979. Journeyman Automotive Technician by trade, Mark has spent over 20 years in the dealership environment, gaining invaluable wealth of automotive expertise and experience. For the past 10 years with Charlesglen, Mark has been a familiar face to many loyal customers who always appreciate his goal of delivering excellent customer satisfaction. Outside of the dealership, Mark enjoys fishing and nature photography as well as spending time with his wife and two children. It is important for Mark to give back to the community by volunteering his time as a coach for the local lacrosse team. Phone: 403.241.0889 Email |
 | Deneen Gagnon Warranty Administrator Dennen has been a part of the Charlesglen family since 2009. Deneen has called Calgary home for the past 20 years. She has a marketing management diploma from Mount Royal University. She enjoys using her creative side scrapbooking, painting, drawing and decorating. Summer is Deneen's favorite time of year, as she gets to take her new travel trailer out on new adventures. Phone: 403.241.0888 Email |
 | | John Perri Shop Foreman/Quality Control Manager John truly calls Charlesglen Toyota his home. In 1992, he started off his career as an apprentice here at Charlesglen and became a licenced Automotive Technician. His extensive courses at the Toyota Factory Training proved to be invaluable in his position as a Team Leader prior to taking over as the Shop Foreman/Quality Control Manager. In his spare time, you can find John dirt biking, fishing and camping or spending quality time with his growing family. Phone: 403.241.0889 Email |
 | Corey Bergman Service Advisor Corey is native Calgarian and has been with the Charlesglen family since 2010. He has over 17 years' experience in the automotive industry and has worked in many facets of the business. He started off working part time in a small custom engine shop at the age of 16, has spent time working in the parts department and in the shop. The majority of Corey's career and passion has been providing exceptional customer service and care of our clients, both in the Service Advisor & Management roles.His fervor has always been in automotive starting at a young age. In his spare time Corey can be found working on his own vehicles, riding his motorcycle around North America or enjoying what the Rockies have to offer. Corey is also our resident FJ Cruiser advisor specialist. If you need anything for your FJ Cruiser please feel free to contact Corey. | |
 | Pam Ishaq Service Advisor Pam has been a member of Charlesglen Toyota since 1998, where she started in reception for the Sales Department. Since then, Pam has worked her way up to become one of Charlesglen's Service Advisors. Phone: 403.241.0888 Email | |
 | Mitch Nordloff Service Advisor Mitch has been with Charlesglen Toyota since 2008. His started off in a detail department and shortly after joined the Service department as a Service Advisor. His hobbies include spending time at the gym, snowboarding and staying active. Phone: 403.241.0888 Email | |
 | Peter Loftis Service Advisor Peter has been a part of the Charlesglen family since 2012. Phone: 403.241.0889 Email | |
 | Jennifer Freckleton Service Advisor Jennifer has been a part of the Charlesglen family since 2012. Jennifer has worked in the automotive industry since 2006. In her free time she enjoys the outdoors and anything that involves adventure. Phone: 403.241.0889 Email | |
 | Chris Jones Service Advisor Chris has been a part of the Charlesglen family since 2013. Phone: 403.241.0889 Email | |
 | Michelle Wright Service Advisor Michelle has been in the automotive industry as an advisor for three years. She loves all things cars and trucks and plans to one day have an eight car garage to facilitate at least some of her vehicles. Michelle is also an animal enthusiast with a Golden Retriever and six birds, she plans to expand the pet family in the coming years. Originally from the west coast of BC she enjoys everything outdoors and involving adventure. In her spare time she can be found cross country and downhill mountain biking, 4x4ing in her Toyota Tacoma, hiking, and travelling. When cooped up indoors she is privy to painting, kickboxing, yoga, endurance running, reading and otherwise broadening her horizons. Phone: 403.241.0889 Email | |
 | Sue Speir Internal Service Advisor Sue graduated from the Automotive Service Technician program at SAIT in 1998 and earned her Automotive License in 2001. She worked as a technician for 7 years before taking on some front end management of a small aftermarket shop for another 7 years before coming to Charlesglen. Sue currently working a management certificate from SAIT. In her spare time she enjoys camping in summer and attending hockey games in the winter. Phone: 403.241.0889 Email | |
 | John-Francis Morgan Express Service Advisor John has been a member of the Charlesglen team since 2012. He is a graduate of the Automotive Service Technologies program through SAIT and has been in the automotive industry for the past 8 years. In his free time he enjoys being outdoors with his two Jack Russell Terriers and taking nature shots as an amateur photographer. | |
 | Edward Lum Appointment Coordinator Phone: 403.241.0889 Email | |
 | Kristin Pultz Appointment Coordinator Kristin has been a part of the Charlesglen family since 2011. Born and raised in Calgary, Kristin enjoys camping in the summer and skiing in the winter as well as spending time with family and friends. Her passions include photography and traveling preferably to warm places. Phone: 403.241.0889 Email | |
 | Taylor McKay Appointment Coordinator Phone: 403.241.0889 Email | |
 | Ali Barlund Service Support Ali has been part of the CG family since October 2012. She coordinates the courtesy shuttle and handles all service phone calls. Ali is trained as a florist but decided to pursue a career in the automotive industry. When she isn't working, she enjoys spending time with her 3 children, travelling and competing in Triathlons. She loves outdoor adventure such as rock climbing, mountain biking and camping. She hopes to compete in her first 1/2 marathon before the end of 2013. Phone: 403.241.0889 Email | |
 | Kristyne Dolan Service Support Recently have moved here from Montréal, she has been with the Charlesglen Toyota family since 2012. She has lived in Calgary for 1 year and still getting to know her way around this busy city. Kristyne has an interior decorating display certificate from WICC in Montreal. Phone: 403.241.0889 Email | |
 | Vicky Ficaccio Shuttle Driver Phone: 403.241.0889 | |
 | Bryan Evans Shuttle Driver Phone: 403.241.0889 | |
 | Neil Cockrill Shuttle Driver Phone: 403.241.0889 | |
 | Ian Gray Shuttle Driver Phone: 403.241.0889 | |
 | Peter Wood Shuttle Driver Phone: 403. 241.0889 |
7687 - 110 Avenue N.W
CALGARY,
AB
T3R 1R8
