Charlesglen Toyota Scion

Testimonials

As a business owner I appreciate excellent service. Today I had the opportunity to visit your Dealership. I was extremely satisfied with my service experience. From my service advisor, the young lady at the cashier and the sales team that I chatted with all took a personal interest in making my day, a day to remember. I could tell they are working in your business, not for your business. You and them should be commended for the effort displayed in my service experience and the value you provide to our community. My Son directed me to Charlesglen Toyota this year, as he has dealt with your dealership for the last 4 years and has been extremely satisfied. With the purchase of my new truck, it has provided myself with the same experience and I have been delighted with the service received.

Thank-you for being committed to excellence.

Randy M., Calgary

  I (...) wanted you to know my experience with Trent from Service Department. When I picked up the car, the passenger side light was broken. I made an appointment with service but was unable to make it. I contacted Charlesglen Toyota service and Trent came on the phone. We made the appointment for the following Saturday; however he suggested that I meet him near his house as I live in the SE and we are about ten minutes from each other. The reason was to look at it and order the right parts so I do not have to come back. I thought it was odd at first as I have never experienced that. I did meet him at Chapters and he looked at what I needed and the following week when I bought it in, it was fixed.

This to me is going above and beyond the normal call of duty. I wanted to take the opportunity to provide this feedback to you as we do not take the time to do this. I wanted to do this a few weeks ago but with me traveling back and forth each week up north its hard.

The original reason I came to you is because of the service. My experience with Lorne was great and now with Trent.

Regards,

Riz, Calgary

In a time when people are quick to criticize, I feel I need to tell you about your service department. Servicing my vehicle used to be the worst part of owning it. I felt like I was being hooped every time I would bring my vehicle in for routine servicing. They would always find something to make my bill huge.

We have decided on a Toyota because of the lower repair record and while we didn't buy from you I have always taken my van to you for servicing. (you even scraped the other deals logo off the back window for me!) The experience has always been a pleasure. No surprises. All the staff have been friendly, helpful, personable and professional.

Today though had the "WOW" factor. It was routine servicing and I asked about detailing and qualified for the Ultimate package at a discount (even better!) and you could tell that your front-end staff was proud of the job that the garage did when they handed me the keys. I felt like I had bought a new vehicle! What a fabulous job! I almost didn't want to get out of the van and I'm thinking I don't want the kids in it for a while so I can enjoy the sparkle!

Please tell your Detailing dept. that I will be booking them again and telling everyone I know how great I think they are! And please tell your service department to keep up the good work AND to call me when the Ultimate Package goes on special again!!

Thank you,

Catharine S., Calgary

We welcome all your comments, please don't hesitate to email us at  service@charlesglentoyota.com