Great customer service. I am very happy with the service Jim gave me.
My six year old corrola had a mysterious burning smell so we brought it in. The service agent Dan W we worked with was honest, poliet, and super friendly as he checked me and my one year old in (late of course because of baby). They couldn’t find the source but double and then triple-checked until they figured out it was all a renegade plastic bag melting around the exhaust. Dan checked on us many times and kept us informed about what was happening. Even as my daughter started screaming the walls down, all the staff remained so kind and understanding- they brought her a toy and offered to help anyway they could. Every time I come here I’m impressed with how professional and helpful the staff are, even though it’s obvious that we are rich people. Thanks Charlesglen and especially Dan W and the lovely ladies at the appointment desk.
We came to Charlesglen Toyota to buy a specific used car without an appointment. Stephen Chan reached us out and provided a Test Drive and offered the best price then other dealeships for trade in of my old car. All employees were very nice and friendly. Highly recommend Stephen Chan as he is motivated and really helpful and he really seeks to help you out.
Everyone, form beginning to the end was very helpful, friendly and professional.
& Kate Shakula
I am giving Charlesglen Toyota 5 stars because they have been extremely helpful and have genuinely cared from the first time I walked through the doors. I decided a new vehicle wasn’t in my budget, so the very next day they had a used one with hardly any km’s ready for me to test drive. It was perfect. Each time I bring my Rav 4 in for monthly servicing it is very quick and the staff are extremely friendly and knowledgeable. Service Advisor Dan Wilson is always very helpful, organized and friendly,
Very nice to deal with. We’ve been back twice!
Dealership: Charlesglen Toyota
Dealer: Tyler Medland
We were searching for a compact SUV and had a list of vehicles to look at. Charlesglen Toyota was our first stop and it was one of the best dealerships we dealt with throughout the whole process. Tyler was very knowledgeable and helpful throughout the entire process. I found him to be very genuine and interested in finding a good fit for us, and all without being pushy. He did a great job of selling the dealerships services and quality, with which we were really impressed.
Although we didn't make a deal with Tyler at Charlesglen Toyota, i would still wholeheartedly recommend dealing with them and recommend Tyler if you're serious about buying a Toyota.
Jim was very informative and showed us a lot of features we missed in the last vehicle
Charlseglen has always been great and provides excellent service .
Jim M was very thorough in showing us our new vehicle. He was clear and had a good sense of humour. Thanks for your help!
Wonderful experience! Makes you feel special when picking up your car. Thanks Mark!
Extremely helpful throughout the whole process, I looked at several trucks at several dealerships. ALL staff extremely knowledgeable !!!!!
Friendly helpful service, not pushing to make a sale.
Great dealership with exceptional people. People made all the difference. Thanks Paul G and Jim M for all the help!
Mark was great showing us all the features of our new RAV4. Very excited to be a Toyota customer.
It was amazing deal with a great car 4-Runner . Ashley is an amazing sales rep although it was tough deal for us . The service in all dealership was amazing as finance & delivery. I appreciate your business and patience . I highly recommend for everybody to deal with them .
All of the 3 or 4 staff that I dealt with at Charlesglen were exceptionally helpful and professional and made this a very good car buying experience. Their help after the sale was also first rate. In my experience that is uncharacteristic of car salesmen and so I very much appreciated the Charlesglen Toyota service, ethics and attitude. Thank you.
Kate, Phil and Jim made our truck purchase a fun experience.
Kate was very helpful in providing us with options and guiding us to the final deal. Phil was very professional in the contractual part of the exercise and Jim made the handover of the truck a breeze.
Great job everybody!
My experience with Paul, Alison and Mark was the easiest transaction I have ever had in purchasing a vehicle, there was absolutely no pressure. All my expectations were exceeded,
It was our first time to buy a brand new vehicle, and Jonathan was patient, helpful, and professional, even with our kids running around. Thank you for your understanding and making buying from a dealership for the first time a positive experience. We look forward to the new vehicle as well as visiting Charlesglen again for the great showroom and high level of customer care you provided.
I am very grateful to Paul, Jim and Lydia for helping me lease another Toyota. The help I receive made the whole experience easy and convenient. I highly recommend Charlesglen Toyota for the great care and efficient service they provide.
Very informative - wonderful staff. Loved the pick-up appointment, they showed us everything with great enthusiasm and information. Very excited for my new CHR!
Great into to the vehicle. Sales was great, amd no pressure from finance.
I fell in love with Jim!!! Youngest looking 84 year old I have evre seen.
Exceptional service! Loved working with Kent, Jim and Alison - they went above and beyond
Excellent service at Charlesglen Toyota. We shopped around and suffered through a miserable experience at another dealership in town. We were referred to be Charlesglen by my brother and were not disappointed. Would highly recommend using Charlesglen.
I am one of those types of people that is very choosy and particular, especially when purchasing a new vehicle. My experience with Paul Gorsline has been the single best sales experience in my entire 50 year life! He was patient, knowledgeable, flexible, welcoming and honest. Paul bent over backwards for us on a couple of requests we had concerning the new truck, and I am so glad he did. Nothing about from the initial inquiry to the test drive to the final delivery (hat tip to Jim McAlorum) lacked in any way, shape, or form.
I'm almost sad the deal is complete, we were treated that well! Even the free coffee in the cafeteria was good.
This was the second car we have purchased from Paul at Charlesglen, and I can assure you that whether it is new or used (we've done both), you won't find a person who has more integrity than Paul. He is in your corner!
I have found the help and service that I receive from Paul, Jim and Lydia always very thorough and friendly.