Knowledgeable and helpful staff who were willing to accommodate our financial situation. Tyler was professional and helpful. Tanya and Jim made delivery a breeze. Would highly recommend.
Friendly and Fantastic service from the moment I stepped through the door, to the moment I drove off the parking lot with my new 4 Runner!
We had a wonderful experience, thanks to Alex, Harris and Phill that guided us throug the process. Jim was very knowlegeable and funny.. great time picking up the car.
Good service, great coffee, everyone is very friendly. Love my new Toyota 4 runner. Thanks you so much for everything would definitely come back again
We recently purchased a Rav4 at Charlesglen and have no complaints whatsoever! Ryan was extremely helpful in explaining everything thoroughly, making sure we were happy with everything that we were getting, and being extremely patient as we took our time weighing our options and making a final decision. Would absolutely recommend purchasing at Charlesglen as you can tell they truly care about quality customer service!
The sales team worked hard to get me into a new truck that was affordable. I really appreciated the above and beyond service from the minute I booked an appointment to chat right through until I left with the keys 🙂
We've been to other Toyota dealership but this one's the best! Charlesglen was referred to us from a friend. They are warm and welcoming, specially Hala. She listened to us first, discuss the options, work within our budget and help us get a very nice deal. What I really like about her is she is not so pushy. We get what we need. It has been 3 years and we are still satisfied with the friendly staffs, maintenance and other services (shuttle, tire repair, etc.)
My first impression of the dealership was my Product Advisor, Mike Loritz. A terrific guy; knowledgeable, honest and straight-up. The dealership is lucky to have him. Next up was Huy Nguyen in the finance office. Huy is great at what he does and I am most appreciative of his efforts. Lastly was Jim McAlorum, my Delivery Coordinator. He walked me through my new Tundra w a fine tooth comb. Having been a Baum/Cochrane Toyota customer since 2010 (purchased 3 new vehicles from them in that time), Charlesglen has without a doubt earned my patronage from this point forth.
Sean was great at explaining the features of the RAV 4 and answering any questions that I had. Overall a positive experience in purchasing a new vehicle.
Words cannot express how grateful I am for the outstanding salesmanship of Paul Gorsline in the purchase of my now second vehicle from Charlesglen. He is an outstanding salesman but first and foremost an outstanding person - honest, friendly, communicative, non- aggressive, - doing anything and everything to make me , the customer, satisfied. His pride in working for this dealership is very evident and he went out of his way to help me purchase exactly what I wanted to within two days of meeting him. Besides Paul, other thank yous to Tanya, Mark, Phil, and Tim who were all instrumental in initiating and finalizing the purchase. This is an incredible dealership filled with dedicated , knowledgable and friendly staff! The most caring, knowledgable and friendly staff to be found in the city!