Customer Testimonials

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Google May 23, 2017
 

Excellent customer service. I bought my very first Toyota car from Charlesglen and I'm happy with it.

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DealerRater May 22, 2017
 

We just bought our 3rd car from this dealership. While we have always had good service from Charlesglen, we were very impressed with the friendly and service oriented staff that we recently came in contact with. It is obvious that a lot of effort has been made in training staff and making them aware of the value of good customer service.

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DealerRater May 22, 2017
 

The staff graciously took my through my purchase of a Prius C - who's name is C-More - this week. I would highly recommend this dealership to anyone who wants a human, 'normal' experience buying a car. Paul, the kind senior sales fellow who continued to stay in touch with us throughout the process... Tyler M., who put up with our Stoney Trail test drive 😀 and endless questions ...Wes and Phil in Finance who allowed me to change my mind many times on the extended warranty... Carrie who put up with my 10 (literally) calls from the registry to get the plate :D..... and of course JIM who *made my day* with the most awesome, funny and clever car pickup EVER. (I'm bringing brownies back, really. And more cat jokes.) I look forward to coming back to say hi regularly when I come in for service. Honestly, you guys are as sincere and as much fun as the guys at the Ferrari dealership 😀 and for someone who has owned an exotic and really misses those guys.... it feels like I've found a new 'car home'. High fives to all of you for creating and living a truly great customer experience.

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Google May 22, 2017
 

The staff graciously took my through my purchase of a Prius C - who's name is C-More - this week. I would highly recommend this dealership to anyone who wants a human, 'normal' experience buying a car. Paul, the kind senior sales fellow who continued to stay in touch with us throughout the process... Tyler M., who put up with our Stoney Trail test drive 😀 and endless questions ...Wes and Phil in Finance who allowed me to change my mind many times on the extended warranty... Carrie who put up with my 10 (literally) calls from the registry to get the plate :D..... and of course JIM who *made my day* with the most awesome, funny and clever car pickup EVER. (I'm bringing brownies back, really. And more cat jokes.) I look forward to coming back to say hi regularly when I come in for service. Honestly, you guys are as sincere and as much fun as the guys at the Ferrari dealership 😀 and for someone who has owned an exotic and really misses those guys.... it feels like I've found a new 'car home'. High fives to all of you for creating and living a truly great customer experience. And, Jim... I was happy to have this stone 😀

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DealerRater May 19, 2017
 

Excellent customer services, Harris explain so clear & show me all the new funtion. And Alex is a nice guy to dealt with ,very friendly. Jim is very patience guy & great services. It excellent to do business with u guys.Stress free!

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DealerRater May 19, 2017
 

This was my first time making a new vehicle purchase. I contacted Charlesgen Toyota and was put through to speak with Khalil Aburashed. Khalil was very helpful and friendly able to answer my questions quickly, kept in contact with me via phone calls and text, and was polite during and after the purchase process. I was fortunate to have Khalil to work me through this process, and his professionalism shined through making this a very pleasant process, easy and smooth, and was greatly appreciated. I have spoken very highly of my dealing with Charlesglen to everyone who asks me about my 4runner. Hope to be able to deal with them again in the future.

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Google May 18, 2017
 

great experience from the salesperson to delivery

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DealerRater May 17, 2017
 

We opted to get another RAV4 after the lease on our old one was coming up for renewal. The whole experience was very stress-free, and w had to do little other than pick a new colour and sign a few documents!

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DealerRater May 17, 2017
 

Everyone I dealt with was super helpful and friendly. I wasn't pressured into anything and it was just an overall stress free and great experience

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DealerRater May 17, 2017
 

Great place to buy a vehicle. Helpful knowledgeable staff made buying a vehicle stress free. Would recommend this dealership to family and friends for sure.

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