Very nice people to deal with. No hassles with staff. Down to earth dealer. Best experience in buying a vehicle. Definitely will be back for our next vehicle.
It’s amazing experience! Jack the sales specialist is rock star. He paid in great details of our family needs, coming up with the best recommendations. Mark the delivery coordinator show us in details of the functions and tips. You definitely get your first class shopping experience here. Highly recommend for the cost efficiency, great customer service and professionalism.
Everyone from Mike our salesman to Jim our delivery coordinator was fabulous. The facility is amazing and all the staff seem to truly love what they do. We would highly recommend Charlesglen Toyota to anyone wanting exceptional service. Our kids just bought two new vehicles this year and had nothing but praise as well.
We purchased our new Highlander with the help of Mitch Henry in Sales. He displayed the utmost in professionalism and responded promptly to every one of our concerns. He was an absolute pleasure to deal with. I will definitely recommend him and Charlesglen to anyone I know who is in the market for a new vehicle.
We have purchased our 8th vehicle from Charlesglen Toyota. Our sales person Harris Kok is absolutely amazing and Mark delivered our car with amazing service and knowledge of our car.
This dealership is phenomenal, and actually cares about its customers. They treat us like family, and we love each and every one of them.
If you are looking for a new vehicle, go see Harris.
Had a great experience purchasing the new 2019 Rav4. Tyler was very knowledgeable and friendly; he took the time to answer my 15 year old's questions which I greatly respect.
It's great service. Very helpful. Jim explains everything about the new car when we pickup the car. I'm very happy with the service.
Service Department - 0
Brought my 2017 Toyota Tacoma in cause the cab heater stopped working. Got a call back back saying they fixed the issue and it was caused by my after market bumper. Tried charging me 17 Hours of labour. When I disputed it they dropped it to 10 hours saying they will give me a deal. I argued that I never even authorized a repair just suppose to troubleshoot it. Why did it take so long? You guys do an engine swap? When I asked to speak to the service Manger Mark he told me he had to put 4 guys on it to fix the issue. So 4 mechanics 17 hours to fix a heater issue. You didn’t think to call me when you knew it would be over 2 hours of labor to trouble this issue? At least give me some heads up?? Once again he said he bring it down to 10 hours labor. I said NO to that deal. I had to call AMVIC to step in for me and finally agreed to pay 5 hours labor. As a side note My rear camera also doesn’t even work now. After this whole ordeal I will never buy another Toyota from this dealership. I would rather take my vehicle for service at another dealership. I love Lexus and Toyota vehicles and will continue to buy them just not at this dealership.
The overall experience was great.
My sales person, Mark took the time to answer all my questions and provided all the information I needed.
I felt like everyone I encountered at Charles Glen Toyota were genuine, nice and helpful. I didn’t feel like I had to be on guard to unscrupulous salespeople , which I often do at other car dealerships.
I’d recommend anybody looking for a Toyota to go checkout Charles Glen in Calgary.
We are new permanent residents of Canada and wanted to buy a car similar to the one we have in the USA. An on-line search showed that Charlesglen had a good selection of used Toyotas. When we went in Tyler Medland helped us. He listened to what we wanted (2014 Rav 4) and offered two possibilities. He did not try to up-sell us...a big, big plus. We chose one of the two and he had us test drive it. It was just what we wanted, He was very friendly (as were all the staff) and did not waste our time! Because we had never owned a car in Canada and only had out-of-country drivers' licenses, we had a couple of extra hoops to jump through. Phil Dao told us just what we had to do and helped us find a company that could give us insurance quickly; again, friendly, efficient and he solved a problem. When we picked up the car Jim McAlorum (?) explained what we needed to know about the car and we were out the door. A very positive car buying experience.
Good quality Services come from an excellent
I had an outstanding experience at Charlesglen Toyota. I have worked in and around car dealerships in the past so know and understand when I am being given the run around. At Charlesglen, everyone I Dealt with were professional and fun. They are even dog friendly, which was great for me as I hate to leave my guy home after I have been gone all day for work. If you are looking for straight talk, and good treatment when buying a car, this is your place. When you pickup your car, there is a great, indoor space, which is important when it’s -30 outside, that you can spend time with a delivery specialist learning all about your new car. All in all, it’s been a great experience.
Great people. Paul, Mark and Garnett were excellent and fair to deal with. Fourth new vehicle we have bought from Charlesglen - always a good experience with people that value a relationship.
This was overall a great purchasing experience. The staff were not pushy, friendly, and respectful of our time and very busy schedule. Would highly recommend this dealership for a new purchase.
My expirence was great! Jim was super helpful and walked me throgh the vehicle and had answers for all my questions. Alison helped me with the finances and made sure the payments were within my budget. The buying process was simple and I felt no pressure when deciding if the vehicle was the right fit for me.
Excellent sales staff.
We had Boyd Ellis helping us to select a new 2019 RAV4 at Charlesglen Toyota dealer. He was very knowledgable about the different models and helped us make the right selection for us. There was no pressure at all and we were very comfortable in discussing the models with him. We can recommend this dealership as we are very happy and satisfied with our new RAV4.
Had a great experience dealing with Charlesglen Toyota. From Shane as our product advisor to Mark finishing things off with delivery everything was fantastic!
Very knowledgeable and friendly
I am very satisfied with the Charlesglen Toyota, got a new Rav4, highly recommend this place, great team work, especially Kate and Jim, very professional and friendly people, would like to see them again, if everybody would be the same way, supporting and nice and have such a sence of humor, life would be better.
So very happy