From start to finish this was superlative service from each and every Charlesglen Toyota employee that I had the pleasure to deal with in my purchase of a new Toyota RAV4. I honestly didn't expect to receive such honest and forthright service given past dealings with other car dealers. These folk were everything one could hope for when purchasing a vehicle through a car dealership. Many thanks to all for terrific service and making the process easy. David
In the spring my 07 Tacoma failed inspection and a new frame had been ordered, and was suppose to be installed this fall. I haven't heard anything back from them, and in the meantime I am driving a vehicle with a frame that failed inspection.
Follow up Dec 4, Received the call to bring it in for the work.
Simply awesome Dealership! Great experience. We're glad we switched to your Dealership.
Delivery guy is awesome! We're glad we switched to your dealership.
This is our 4th and 5th car we have purchased from Tyler Medland our fantastic rep at Charlesglen Toyota and the service has been outstanding as usual. Jim who delivers the car and walks you through the delivery process is wonderful, knowledgeable and funny. Jim has delivered all our cars and he makes the process relaxing and fun.
Just called to find out if they carry an oil filter for a Japanese import. I thought I would get better service from Toyota rather than trying a general auto parts store. Boy was I wrong! Oil filter here they wanted to charge 90 bucks... also wouldnt even provide a part # so I could shop around. The guy was nice on the phone but said his manager wouldnt allow him to give that info out. Auto value was able to provide the part # and much cheaper price.
After servicing my vehicle elsewhere since I bought it in 2012, a recall caused me to look for service options close to home and not across the city.
A second issue needed addressing as well so I decided to call Charlesglen where Jonathan took my call and booked me in. From there I dealt with Colin who was amazing!
The recall was taken care of as well as my other requests and a plethora of other maintenance issues that had been ignored elsewhere.
Colin kept me up to date throughout the day and the vehicle was ready ahead of the estimated time.
All and all, this was amazing service from all and thanks to the technicians who tested and repaired my SUV.
The staff at Charlesglen Toyota made it very easy to return in the future for all my service needs.
Thanks again, Colin and all at Charlesglen Toyota!
I fell in love with Jim in the delivery process. His sense of humour was unique. Actually I fell in love with everybody at charlesglen Toyota I would highly recommend that you purchase your vehicle there.