Friendly staff, clean dealership, great service.
Friendliest people I know! Especially Jim! Easiest car buying experience for me yet.
Went in to get a recall job done and it went smoothly. Got a shuttle back to my place while I waited for them to fix my car. Also got the shuttle to pick me up when my car was done. On this they did a great job.
Only thing that irked me was that I ended up paying an $80 inspection fee for them to tell me what I already knew and not what I was hoping for--a permanent solution to what appears to be a design defect that the dealer won't admit.
Very nice sales-people! Had great conversations with Boyd and Jim!
Great service from start to finish! Very helpful and knowledgeable team!
Kate, Phil, and Jim were all amazing in the process of purchasing my new car. I would recommend Charlesglen Toyota to anyone purchasing a new or preowned vehicle.
My experience has been absolutely excellent with everyone at Charlesglen. From my sales person Harris to Phil in finance and Jim my delivery coordinator. All have been so helpful, informative and very knowledgeable. Thank you for everything.
We bought the Nightshade 4Runner and we had a very good service from the beginning until the end. All employees who works at Charlesglen looks very happy. It tell you a lot about the company. Love the car. I can’t wait to go for a car ride tomorrow.
Awesome done job Mark... Very knowledgeable...
This is my second time buying car from Toyota. As usual we came with a kids /4 and 8/ , time was limited etc. The stuff was amazing. First we payed off our 2015 Camry XLE and on the way home my wife change her mind and we came back for new 2018 Camry XLE. Paul help us with everything plus the deal was even better then first time /it pays be a loyal customer/ . Within 90 min/ for 2 cars/ everything was completed. Great dealership , nice people and good experience. Looking forward for new SUV from the same place.
From the moment I walked into the Charlesglen Toyota dealership, Everyone was so kind and attentive! I was able to purchase my dream vehicle my first brand new car. Maria was so sweet, when looking at cars took the time to listen to what I wanted and treated me like I was family! She helped me pick out my vehicle and broke everything down for me! When I went in to pick up my vehicle Jim Mcalorum took the time to go through everything and showed me how everything worked. Not to mention, he answered all my questions and made me feel comfortable. He had a great sense of humour and kept us laughing! When we went up to sign papers Phil Dao also took his time to go through everything and explain everything in detail before signing the papers! This is a great place to buy your vehicle new or used, sincere friendly staff. They made you feel at home! Thank you charlesglen for my new car, I love it! ❤️❤️❤️
My wife and I spent three years looking for a new vehicle. We went to many different dealerships and interacted with many sales people. Once we determined which make of vehicle we wanted, Mark Teows helped us with our final purchase. We can’t say enough good things about Mark. No other salesperson came close. He was truly helpful, caring, and sensitive to our needs and timing. He also didn’t pressure us in any way. We really enjoyed working with Mark. If you are looking for a vehicle, work with Mark. You won’t find a better experience.
In fact, our overall experience with Charlesglen was great. Everyone there treated us like family, including Mark Teows, Garnet in financing, and Mark in new vehicle orientation. They get our highest recommendation!
I have been coming here for years to get my oil changed and so I decided to do one of the maintenance packages here because I have had no issues. Unfortunately I was greatly disappointed. When my truck was finished inspection and maintenance I was handed a lengthy list of issues and needed repairs amounting to about $4500. According to the person I was dealing with, it was very dangerous to keep driving my truck with these issues as they could break at any moment. As I left the dealership, I was pretty nervous because my wife and I were headed to Nelson in 4 days and didn't want to have any issues while driving through the mountains. That day I called my regular mechanic in a panic and asked if they could take a look at it to see if indeed my truck needed these repairs. That day my mechanic called me back and informed me that there was a small issue with the left upper ball joint, but it could wait till spring. THAT WAS THE ONLY ISSUE THEY FOUND. As shown in the pictures, everything else checked out fine. And even if they needed to do all of the work listed by toyota, my mechanic was able to quote me a price $1000 cheaper than the dealership.
Charlesglen Toyota - you guys are CROOKS!!! preying on people and claiming work needs to be done when it doesn't. I feel bad for those people who don't have time to get a second opinion at which point you take advantage of them.
You have lost a long time customer, which I am sure doesn't hurt the bottom line, but at least I can say that I tried to show people who you really are. I have and always will drive a Toyota, but I will be purchasing my next one anywhere else but at charlesglen Toyota.
First time buying a vehicle from a dealership and Twas an amazing experience, from start to finish !!
After trying many local places out, I was happy with their service and customer service. I recommend trying here for servicing. I personally would have tried them for sales but found a great deal somewhere else beforehand.
Excellent Customer Service by Mark McQueen 👍