Very respectful staff
This is hands down the best experience I have ever had at a dealership. The customer service was flawless from start to finish. I have never owned a Toyota before so I was nervous about getting into a vehicle that I knew nothing about. I walked in the door and was greeted immediately and from that moment on the customer service was amazing. Hands down the best dealership I have ever walked into. Thank you , and PS: I LOVE MY 4 RUNNER!!
I dealt with Shawn and Alex about trading in my vehicle. They were very kind, patient, and not pushy. They were open with me about the value of my vehicle and taught me things to look for. I didn't end up buying a vehicle from them because I ended up liking the CR-V the best, but I really wish I could have given them my sale because they really deserved it. I would definitely recommend going here.
Yesterday I picked up my third vehicle bought at Charlesglen. My sales associate Stephen was so knowledgeable and answered all my questions. I never felt any high pressure sales at all during the process. I have always had the same associate Jim turn over my new vehicles. The process is very smooth, and he tells fabulous “old man” jokes. I love the auto rewards program that Charlesglen offers, I get discounts at a bunch of local places and I have been able to build up some money for each new car.
Mark Peters is a great guy! He’s got all the info you need about the car, and knew everything you needed to know.
Fantastic fast and quality service. Cant recommend them enough. I found exactly the car I needed and was well within my budget. Great automotive dealer. 10/10
Just purchased ANOTHER new vehicle from Charlesglen after having my last one for several years, with years of great servicing. The new purchase was smooth, friendly, efficient, with great help and follow-up with the professionals that work there. Highly recommended!
Fantastic experience !!
I fell in love with Jim the delivery guy, “his puppy!!” It was fantastic experience from sale to delivery!! Looking forward to my new highlander!!
Always great customer service. Smooth transition between exchanging my vehicle. Oh and Let Jim know how great his beard looks. ;)
Very bad experience seems not interested in selling
Charlesglen provided excellent service, a great price and fast delivery of my new truck today! So happy with the selection and service. Many thanks to the whole team! From start to finish, you knocked it out of the park.
Very good service, got a free remote start start.