What an amazing experience! I received wonderful costumer service with the sales rep & management in regards to working with me to ensure I got the best deal. Both very professional and easy to work with. The delivery service I received was INCREDIBLE! Jim was an absolute pleasure and truly brought my entire experience full circle. Jim was personable, outgoing, fun and yet still precise in making sure I felt confident in the purchase of my new vehicle. For the next time I'm in the market I look forward to heading back to charlesglen! Thanks a million :) -wish me luck on the test or I'll be stuck making brownies

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I had been looking for a car for a week and everywhere I went they wanted me to adapt to their terms for the car instead of hearing my requests and getting something I could get. I got into Charlesglen Toyota just before close time. Right after I entered the door Hala Said greeted me and right away she asked what was I looking for, I told her my budget and that I was looking for a specific car but for something that I could manage price wise. She pointed me to the different options I could get for my budget I asked for some quotes for the cars, she got them right away. She even ran to get me a test drive even after closing time. I had a really good experience all the way from sales to service. Overall I can say I felt heard, I felt that they were getting me what I wanted not the other way around, and also I felt safe and comfortable to take the decision to buy.

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The sales staff is knowledgeable of what they sell. Over a period of about three weeks I looked at three vehicles before deciding which one to buy. During this time I was always met with a friendly smile and never pressured into making a quick decision. ? The followup evening at the service department "Getting to know your Toyota" was very informative.

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When I got in, all of the staff was very friendly and willing to help. The sales team worked collaboratively and I never felt as though I was getting the stereotypical 'car-sales man' pitch that was apparent at some of the nearby dealerships. My sales rep listened to my questions and concerns and made sure that I was getting the best vehicle to suit my needs, not just any vehicle on the lot. He was well researched into the cars I test drove, even when they weren't Toyota's. Finally, since this was my first vehicle purchase I brought my father with me, and when I asked questions, other dealerships would look at him to answer, Paul, the sales rep, acknowledged that this was my purchase and always spoke directly to me. I found this very comforting. Overall, Charlesglen made this experience joyful and easy, they ensured that I was well taken care of and excited about my first major purchase.

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Hey Sean! I'll be happy to rate my experience. Everything with you was great. I did however, find out that my insurance company did leave Kyle a voicemail and he did not call them back with the Lien holder information, which is why my insurance was not switched over. However, I should have been called by the insurance broker to indicate her not being able to get that information so that I could have called to get it fixed. Instead, I was in Calgary with no equinox, couldn't drive my CHR off the lot and had to get my credit pulled by TD insurance so I can have an emergency policy set up so I can leave. I gave Marsh Canada crap for not having ONE person available to talk to after 5. But other than that, I'm loving it. Beautiful little car, excellent friendly service. It's people like you who make people enjoy coming back for more. Mistakes happen, and we are all human. If mistakes were not made, nobody would learn. I will always enjoy coming in and can see how great of an atmosphere it is. Thank you for making this a good easy experience and make things work for me.

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The salesperson I dealt with, Hala Saaid, was pleasant and knowledgable about the Toyota Tacoma truck I was looking at. She was able to answer most questions I asked and went to find others who would have the information I required when she was unsure of an answer to one of my questions. Secondary services were reasonably priced although not the best price I found. The dealership matched the posted prices found at other service providers in the Calgary area. Delivery was well handled with the exception of a missed application of 3M protective film. The required 3M product was applied in about an hour after the deficit was pointed out to the delivery specialist. Overall quite pleased with the purchase experience including working with their financial people.

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Just bought a 2015 RAV . Paul was a fantastic sales person, working with me to find the right SUV to fit my budget. There was no pressure at any time in the process. Phil in finance was able to get me a great rate. The delivery process was thorough, in that there was a dedicated delivery person, Jim, who walked me through the vehicle before driving it off the lot. The entire dealership is friendly, spotless and comfortable. Thanks for the great experience!

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