My friend took her Toyota into Charlesglen Toyota on October 16th to have her summer tires exchanged for her winter tires. I went with her and we requested the shuttle home. We had the pleasant experience of having Harold as our Shuttle Driver. He was very courteous to everyone on board, excellent driver and you could tell he enjoyed what he was doing and it wasn't just a job. Harold interacted very politely with all the passengers and he was a breath of fresh air in this sometimes hurried world.
Great showroom, cafeteria & waiting room, the front desk staff were also very efficient as well.
I have been dealing with Charlesglen for well over 40 years. Nothing but great friendly service.
Mark is the kindest caring person you will ever meet as is Pam. Kate was very helpful and professional
in our leasing of our 2018 Highlander.
Well done guys
worth the drive. Dan is great-gets everything set up without any hassles, remembers to input my aeroplan & loyalty card without having to be reminded. Car finished right on time.
I dealt with Garett when I bought my used car at Charlesglen in June of this year and he was great. No pressure at all and very informative. I would highly recommend dealing with him and when we need to replace our other car I will definitely go back to talk to him.
The staff when I went to pick up the car the day after I bought it were great as well. When I was in the financing office they brought my 2 year old son that was with me a couple Matchbox cars that were such an easy but much appreciated touch.
I bought a used 2015 car and it looked brand new with the amazing detailing job the shop did. Very impressive. We will be back.
Shane Campbell was awesome , never felt pressured as a typical Sale's person can be. He is part of the reason we purchased from this dealership.
Dan Wilson helped me when I dropped off my car for maintenance. He was very helpful and provided me with very useful advices that I didn't know before. It is a pleasant experience dealing with CharlesGlen Toyota and I strongly recommend this dealer.
Again, I found the poeple I worked with to be friendly and helpful and I would recommend this dealership to any of my prospective vehicle shopping friends.
My first experience at Charlesglen when purchasing my Toyota vehicles was some 20 and 18 years ago respectively. Since then I have had my vehicles service by them. I have seen the client service vastly improve since my first experience some 20 years ago so when it came to purchase a new vehicle Charlesglen was my first choice. The service and attention received from the front reception to our sales person Kent , Phil the Senior Financial Services Manager and Mark who explained the features and handed off our new vehicle to us was great and would normally warrant 5 stars. However, the sales pitch to purchase the extended warranty in my view was a bit over the top . Once would of been enough but 3 times made us feel I was in a sales session being pitch a timeshare. The only thing missing was the loud calypso music in the back ground to add to the ambience. For this reason Charlesglen gets 3 stars.
I am really going to love my new drive!! Rav 4 black currant my new fav! Customer Service at Charlesglen is above and beyond, what a great team. Special shout out to Ashley Philpott she looked after me from start to finish
All aspects of our car purchase were handled professionally and efficiently by Charlesglen Toyota. All the staff we dealt with were pleasant, knowledgeable and non-coercive.
Fast turn around and a car wash for an unbooked oil chang.
Excellent service recieved!!!
Excellent Customer Service, friendly staff, warm environment!! The car is very nice, and meets my expectations. Wish you all the best! See you. Thanks a lot!
I recently had my 2018 Rav4 at Charlesglen Toyota for its 8000 kms service appointment and a "ding" in the door. I was greeted by Dan Wilson in the service department who was very friendly and helpful. After checking my vehicle in, he asked if I was interested in purchasing winter tires; of which I am extremely grateful that he did as I didn't think about it. I had never purchased winter tires for any other vehicle. I am extremely pleased with the service I received with both Paul Gorsline for the purchase and Dan Wilson in the service dept. and would would highly recommend Charlesglen Toyota.