Went to Charlesglen Toyota to buy my first car and had a great experience! The entire process was handled smoothly and I felt confident going forward with them. Everyone from the beginning to end made sure I was comfortable and understood everything. The staff went above my expectations and I would recommend many people to come here for their service. Got an excellent 2017 Rav 4 to zoom around in the city. Thank you Lorne, Phil, Mark, Wes and all of Charlesglen Toyota for all you did to help me!
I've become a fan of Charlesglen due to my good history working with Drew Gillan and having previously purchased a new Sequoia in 2010. I recently dropped by to check out the new Tacomas but didn't plan to buy one that day. Turns out that they had a Demo that was everything I wanted at a very fair price. The sales person (Hala) was very informative and friendly. Before I walked away I had a deal I couldn't refuse. The truck is awesome and the follow up from Charlesglen has been over the top. I highly recommend Charlesglen for anybody looking for a quality new or used vehicle.
We have had vehicles from this dealership since 2005. Service has always been excellent. We just bought a new Highlander. Almost went with another brand of vehicle, but decided that knowing we get good service at Charlesglen gives us peace of mind. And we really liked the Highlander! Mike was great to deal with as a salesperson, and the delivery fellow was patient and knowledgeable (sorry I can remember his name!). Keri in Finance was kind and not pushy at all. Thanks Charlesglen.
From the moment I walked into the showroom, (to just check out a Toyota) to the driving away in my first ever, brand new Camry, I was impressed & felt valued. Respected.. listened to...prioiritized...these are all things I felt by Sean Nixon, (my sales guy) & Tim Beach (GM). It is clear from the top down, they prioritize clients, to ensure they "Get it right" ! It seemed as though they were never trying to "make a sale" but rather trying to help me get what I wanted... with a lot of patience because I wasn't sure either. Thank you for the experience that changed my paradigm of Car Dealerships & I will tell everyone I know, about how awesome it was to deal with the Charlesglen family.
I was referred to Charlesglen Toyota by one of my work colleagues in the automotive finance industry and I am so glad that I asked for his recommendation! I started thinking about buying a car a few months ago after numerous poor service experiences with GM Canada and the staff at Charlesglen were so patient with me when I asked lots of questions and tried to find a convenient time to come in! When I attended the dealership on the weekend, everyone was so pleasant and helpful and went the extra mile to explain everything to me. A big thank you to everyone for a 5 star experience, I will definitely be recommending your dealership to my friends, family and clients!
Great employees, great facility!
Like the title says, all the people were excellent and professional. Our salesman, Sean, was super friendly and helpful. The facility is first class. Looking forward to a continued positive experience with them going forward.
Had a fantastic experience buying my first car at Charlesglen Toyota. The staff are amazing, and especially a huge thanks to Edmund, Phil, and Jim! They were extremely understanding with the whole process and were able to provide us with all the information we needed. I would definitely recommend Charlesglen Toyota to my family and friends. Thanks once again!
I was just thinking about a car for my 16 year old daughter, Paul got in touch and from then on all i can say is world class service, i ended up with 2 new vehicles and saved a lot of money thanks to Paul in sales and Wesley in finance, that's without the fuel savings AND moved into the safest cars on the road with lane departure warning and anti collision, extremely happy.
Go see the great team, they are the best and will save you money and get you into the safest car on the road.
We bought a new 2017 Rav 4 today and we had a great experience. Professional and outstanding service from every staff. They were very friendly, helpful, knowledgeable, and even funny. From start to finish we treated so well. I would certainly recommend the staff at Charlesglen Toyota to others. Just fantastic.
I found my experience to be very efficient as well as extremely pleasant . Paul is very knowledgable, he also cares about making the experience fun ! It is obvious that he believes in his product and takes pride in providing his client a great service.
We had an amazing experience with Charlesglen purchasing one of their used vehicles. They were professional, fair and well informed. Turnover was excellent as they cleaned and detailed the vehicle and then had Jim go over all the features of the vehicle so that we'd know what all the functions were. We would definitely purchase there again and recommend friends.
Low Pressure and Pleasant.
Tyler was very knowledgeable but his low presure approach made shopping for a new car fun. Mark Peters showed us around the new vehicle. His teaching style was fabulous. It was a great help to learn the basics of this high tech vehicle. Wesley was pleasant and knowledgeable as well. Overall, buying a vehicle from Charles Glen Toyota was an easy and pleasant experience.