Very friendly. Made for a good experience buying new 2019 rav 4. Kent was great and Jim has a great sense of humour.
After purchasing my two vehicles with Steven, (who is wonderful btw!), I have experienced a couple of issues with my used Corolla. The first happened within my 90 day warranty, and it was fixed no questions asked, and I was set up with a rental car and the whole nine yards. That was a wonderful experience through and through, and Dan was so pleasant to deal with! He really made the whole process painless and breezy. The second issue that came up was recently, where I was having issues with my brakes/abs/stability control. You all know Calgary winters, so it was urgent I got it taken care of asap. I had brought my car to Country Hills Toyota, (who were also great!) because I couldn't get into Charlesglen right away. When I found out the cost of the repair (close to $1000!) I called Charlesglen to see if there was anything they could do to help me out. (Two major issues in a car that was purchased in August seemed like a lot). I spoke to Tyler, and he told me if I could get my car over to Charlesglen, he would get me in right away and see what he could do for me. I brought my car over, and sure enough, they got me in right away. (was lucky enough to get to work with Dan again!) I got the call that we had to wait a few days for a part, but also that Tyler was going to take care of my bill, which was absolutely unexpected, and blew me away. I am so grateful to the staff here, they have all been top notch and wonderful to deal with. So thank you guys for being so great! I highly recommend this dealership to anyone looking for a great vehicle, along with impeccable customer service. These people really care for their customers and go above and beyond every single time!!
Bought a new RAV4. From the test drive through to the walk through, the experience was fantastic. This is my 5th vehicle from this dealership, (but 1st full purchase) - in every lease, I have felt my business is valued and the transaction is their priority. Excellent job, folks. Fantastic. Thank you all.
Thanks again Charlesglen and to the people (rick, kent, garnett and mark)who walked as through in purchasing a vehicle & helping us understand more about it. We trust you guys and we love our Toyota Rav!
The staff at Charlesglen Toyota are honest, respectful and understanding and work incredibly hard to get you the best and most reaslic deal possible. Do not purchase a vehicle before stopping by Charlesglen!
I had very positive experience at Charlesglen Toyota! Great customer service as they showed me all the fun features of my new RAV4!
Jim was awesome at reviewing my new car with me. He did a great job.
Nice people and Good service
We had an extremely wonderful experience choosing a used car. My husband and I are a young couple so this can be a scary experience but it was wonderful the whole way through. Also, a special thank you to Mike for helping us choose a car and to Jim for setting us up and sending us on our way when we picked up the car.
Highly recommend this dealership!
I fell in love with Jim and Mike did fantastic with the sale. Easy, honest and fantastic process. Would definitely recommend this dealership.
Sean was so great to deal with! Helpful, knowledgeable, and I felt confident he was getting us the best deal possible. I highly recommend Charlesglen and Sean for the overall experience.
Jim gave Excellent customer services. funny and friendly and also patiently gave very well detailed information about the car and made me appreciate my choice:)
Jim did an excellent job showing my mother her new vehicle. If you are shopping for a vehicle see Jim before you pick up your new ride! You won’t be disappointed.
Very helpful and thorough.
Overall a great experience. We shifted focus from the vehicle we were initially looking at and they didn't miss a beat and ultimately helped us find something that was better for our needs; extending our appointment and pulling multiple cars out to test drive. Delivery day went smoothly. The car was nicely detailed and all features explained thoroughly. Finance department was clear and concise and not pushy. I've had pretty bad experiences in the past finishing up car purchases but this was painless.
Overall a great experience. We shifted focus from the vehicle we were initially looking at and Sean Nixon in Sales didn't miss a beat and ultimately helped us find something that was better for our needs; extending our appointment and pulling multiple cars out to test drive. Delivery day went smoothly. The car was nicely detailed and all features explained thoroughly. Finance folks clear concise friendly and not pushy. I've had pretty bad experiences in the past finishing up car purchases but this was painless.
Seler Edmon is the best!
From start to finish, my experience with Charlesglen was amazing. Maria was great, helping me find the perfect car that suited more than all my needs while sticking within my budget. Kurt in financing was more than helpful. Mark in the delivery room was very informative and took his time making sure I was left with no questions unanswered. Thanks so much for a great experience!
Nightmare maintenance service experience - Avoid Alex Whyte!
I bought my brand new 2011 Toyota Rav 4 at Charlesglen Toyota back in 2011. The dealer was still at the Crowfoot location back then. I took my Rav 4 to the dealer for servicing for years without a problem, until I met Alex Whyte. He's a crook.
I took my 2011 Toyota Rav 4 for a standard maintenance service in August 2018 for about $240. Soon after I dropped off the car, I got a call from Alex Whyte, who told me my car has various other problems, when he added everything up, it was well over $2000! He used the scare tactic that a lot of these crooked sales guy use - which is they tell you your car has a problem, something bad could happen to you if you don't repair it, then they leave it for you to decide, but at the end, they emphasize that something really bad could happen. I drive my Rav 4 on highway a lot, so I listened and accepted the $2000 charge.
The most ridiculous thing was that about a day later, he told me that their technician broke a part while serving my vehicle and asked me to pay for half of the part, which was $450. I told him why should I be paying for it and I'm not going to, then Alex threatened me in a very cold and very condescending tone - he told me he was doing me a favour and he now was going to charge me for the whole amount ($900).
Alex Whyte - you are a crook! Is this how you treat your long-time, loyal customer?
I went back to Charlesglen and thank God Alex was not working that day and Colin Wiebe was able to help waiving the $900 part charge. It was a delight to see some honest people are still working at Charlesgen.
But now I tell all my friends to avoid Charlesglen Toyota and Alex Whyte.
This was truly a nightmare!
Jim was very nice, patient, and entertaining. :)
It was very informative!
This team was top-notch; they were helpful, friendly, and accommodating, and I would highly recommend purchasing a vehicle here. This was my first experience in a dealership, and they exceeded all of my expectations. Thanks guys!
I love Charlesglen, from my sales advisor to my delivery coordinator, everyone was so helpful and friendly. Thanks for always taking care of me Charlesglen!