Very friendly and our sales staff Stephen Chan are great. He is really happy to help and try to provide me with all the answers. He also let me know that if I have any new questions about the car, I just need to send him an email.
I traded in my 2016 Sienna for a 2015 Volvo XC 60. The Volvo passed the government inspection. After a few days of driving it I noticed a steering issue. They agreed to look at it. It turned out to be a steering box issue. Quite expensive.
They could not do the work at Toyota due to a programming issue only Volvo can do. They arranged Valentine Volvo to do the fix. At no charge to me. I’ve had issues with other dealers AFTER I bought a used car and they sweet talked their way out of it.
I feel they gave me a fair price on my Sienna. The after sales service on the used one was exemplary.
In closing, CHARLESGLEN TOYOTA CAN BE TRUSTED AND STAND BY THEIR WORD. They earned my repeat business and I would send my mom there.
Douglas Grant.
Big thanks to Colin from the service department! Fantastic service! Very friendly and helpful.
Excellent service and reasonable price.
A great bunch of guys, zero pressure and a really great experience. Thank you for being a pleasure to work with!
Bought my 2nd Toyota
It was so wonderful to pick up my new car all sparkling and shiny.
Mark went over the details and features and was patient when he had to explain more than once.
Much appreciated and with many thanks
Margaret
The experience as a whole was great!!!
Well done. Very informative.
Sales people are not helpful. I suggest going to Honda or Mazda nearby. Toyota is a great auto manufacturer however be prepared to be bent over by greasy sales people.
Just bought my first Toyota from Val. She is an amazing person and was very helpful in finding me the perfect truck. The experience was relaxed with no pushy sales tactics. The entire team I dealt with were great actually. Highly recommend. Seriously, ask for Val. She even gave me cookies that she baked when I picked up my truck. You can’t go wrong with this place. Did I mention go see Val!
Poor service- the service team that cannot seem to get it together and they are very disorganized. Brought my
When I purchased my vehicle, I was told part of the process meant leaving a 5 star review while he watched. That should have been my first clue to run away.
I’ll take my vehicle to Cochrane next time, thanks.
Charlesglen Toyota is simply THE BEST! Such an awesome team! Low on pressure, high on integrity ... totally focused on customer service and making sure its the right person-car fit.
All the staff are so friendly & knowledgable... but I have to give a special shout out to my product advisor STEPHEN CHAN - he answered all my questions, responded promptly to emails, texts & phone calls. This isn't the first car Stephen has sold to someone in my family and it probably won't be the last. We have total & complete confidence & trust in him!
Special thanks to the finance dept (Philip Dao & Allison Matthews) as well as all the technicians working behind the scenes to get my car ready to pickup.
And then there's Jim - he gave me an absolutely fabulous car orientation that was so informative & way too much fun ... buying a new car is such an emotional experience so I really appreciated his practical, hand-on approach, with just the right touch of humour!
From start to finish, this has been a such a great experience. Thank you to everyone at Charlesglen Toyota - it's worth a visit and worth buying your next vehicle from them!
Excellent customer service from the moment we stepped inside to driving our new 4Runner home. Definitely recommend them for an overall great experience. You won’t be disappointed.
Jim is awesome! Provide us with all the details and he is very entertaining!
Jim was amazing at his job doing the delivery for a new vehicle.
My experience was good and well recieved as dealing with other dealerships which try to upsell me on a product showed me what I asked for and were knowledgeable about their product.
Quick thanks to Paul Gorsline and the rest of the Charlesglen team. We just purchased our 4th vehicle from Charlesglen and we return because of the service.
Time was an issue for me and they worked hard to accommodate me and my schedule. Delivery was great and as always we were pleased with the price offered.
Thanks again!
Pete Lewis
Charlesglen was truly very nice and goto for Toyota in Calgary. The way the sales team handles the prospective customers (Kingsley ), the Finance team Phil & Kurt who walkthrough the process of onboarding me to finance with flexible options, and most importantly at the time of delivery, I believe Jim who understood our sentiments and allowed us to do vehicle puja at their basement while pickup. It’s the best place to go if you are up to Toyota for vehicle. Customer is treated well. This team deserves 5star. I wish you maintain the same quality of service during my vehicle entire service period. Good job team 👍
