Charlesglen Toyota: New & Used Vehicles in The Northwest Auto Mall

This is the third vehicle we have purchased from this dealership and have found all staff friendly and very helpful. I can not stand pressure sales and have never experienced this any time we have been in the showroom. They have always been accommodating to our schedule in test driving any vehicle as well as explaining all features of vehicles. Very impressed with the delivery process of new vehicles explaining in detail all features, maintenance schedules and setup according to our requirements.
The service department has alway been superb from the the booking process, check-in, meeting promised completion times and follow up. I have never had any issues when servicing any vehicle.
I would highly recommend considering this dealership if you are looking for quality service when purchasing or servicing a vehicle.

Great service from Colin Wiebe and company; they really helped us out. The driver side window on our Highlander refused to raise more than half way up right before a rainy long weekend. My wife phoned during the day and they offered to help out. I brought the car in after 5 pm on Friday; three guys (not mechanics) disassembled the door and got the window back on track and working. What's more they did it gratis!

Friendly, helpful staff.

We purchased our 2004 Tundra Crew Cab at the original Charlesglen, and it has been dealer maintained. GREAT vehicle.
Recently, a check engine light popped up. First available appointment was 2 weeks away....?
Asst. Manager MARK McQUEEN saw us immediately, and personally read the code.
Turned out to be "catalytic converter" not an imminent safety concern.
We were then able to drive the vehicle without concern in the interim.

Thank you Mark!

Curt and Jane Horning

Used to have a great time here but I recently got my wheels changed and when my car was returned there was a large crack in the bumper. The staff denied everything and I knew that I would neve come back when the sales person told me to stop arguing because I said there was not crack there to begin with. The manager brought out surveillance video but it was useless as the video was taken from a time when my car was already in the staffs hands.

I fell in love with Jim, he’s the bestest car delivererer on earth, and Mitch is pretty awesome. That is all.

Great service
Mark’s review of the car was helpful, answered all my questions
Nice service Toyota offers with the registration
Of the vehicle.
Thanks again,

I dropped in to see what RAV4s were available. Lorne found me an amazing car at great price and my trade-in value was excellent. Driving my new RAV4 two days later. Very happy.

Great service, held my hand through a process I didn't have a tonne of experience with. Felt valued.

Cool guy. Excellent knowledge of the car and customer relation.

No free coffee. Bring your own coffee..

Great experience buying a car!

Excellent over with Mark! Thank you for taking such great care and attention. Appreciate your passion.

Kent and Yvonne

Thank you Charlesglen Toyota for all your help! From start to finish it was a great process getting a new vehicle/trading in a lease and it was made easy! Thank you Valarie for all your help, I am grateful to have had a fellow east coaster help me throughout the process, you were so terrific!! Fabulous dealership and would recommend to anyone looking for honest and trustworthy help getting a new vehicle . Way to go Charlesglen Toyota, very much appreciated!!

Fantastic tour of my new Toyota Corolla Hatchback! Thanks Mark!!

Mitch is great to deal with, no hassle and no pressure. I have purchased 4 vehicles from Charles glen over the years and more to come

Thanks

Top shelf treatment and service from everyone at the dealership. Would highly recommend and will also make my next purchase from here. I brought my 10 year old with me on the test drive and she was also treated like royalty.