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I just finished purchasing a vehicle at Charlesglen and the experience was first class all the way. The facility itself is modern and is comfortable for the customers with access to food and drinks, comfortable lounge areas, and clean washrooms. The salesperson (Sam) did a great job of describing the various models available along with the options on each unit. I was then offered and I took a test drive in one of their 2017 Rav4’s after been shown all the equipment and how everything worked. I then was delivered home in the shuttle van as I had left my vehicle there for a diagnostic check-up. I returned the next day to negotiate a purchase on a new vehicle and trading in a 2007 FJ that was going to require considerable repairs along with some delay in getting the required parts from the US. The negotiation process was conducted in a professional manner and I selected my vehicle and added numerous options and protection packages available. The vehicle was prepped and delivered on time 2 nights later exactly as promised. I was picked up at home and driven to the dealership to pick up the unit. All the requested options and items such as undercoating, paint protection, etc had been installed and the unit was ready to go. The Delivery Coordinator (Mark Peters) reviewed key points in the manual and then proceeded to demonstrate all the “bells and whistles” available. The radio stations I listen to had been programed into the car and he then connected my Samsung phone to the hands-free car system. He then went through step by step demonstrations on how to use all the available technology. This included demonstrations on parking with the available cameras, using the navigation and phone systems, as well as all the vehicle heating and air conditioning systems and equipment. He spent enough time to ensure that I understood how everything worked and patiently provided answers to all my many questions. Great job by everyone I dealt with at this dealership and I couldn't have been treated better!

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The sales staff, finance and fulfillment people were all top shelf, professional and thorough. I got the vehicle I wanted, with the features and accessories I liked for the price I wanted to pay.

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We would like to thank Sean, Phil, Jim and Wesley for the great service we have received at Charlesglen Toyota. We love our new car and would highly recommend this dealer.

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Great staff, great service and I love my new car!! Harris was especially awesome. :)

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We've been using the service department for years for a previous vehicle and have been happy with the service. I was really impressed when we had an annoying intermittent brake squeal at low speed that was hard to diagnose and the service manager personally helped us and had the issue resolved.We just bought a new 2017 RAV4 this week from Charlesglen this week and we're very impressed with the experience from start to end. Staff were well organized and professional. We had compared prices at other locations and Charlesglen prices are good.The salesman Mitch was well-organized and friendly and did a good job of answering our questions and giving suggestions without being pushy.Wes in financing did a good job of explaining our options, answering questions and letting us decide what we wanted. A really convenient service of arranging registration and licence plate for a nominal fee. Documentation was well organized and an efficient process.Charlesglen has a private garage in the basement where they spend an hour explaining the features of your car and taking care of little details like syncing your phones to the vehicle's Bluetooth. Jim in customer delivery did a great job of running us through our vehicle and keeping our young son amused! A little thing, but I was impressed that Charlesglen included rubber all-season floor mats for our vehicle.

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