Paul was our salesman and I believe we were really lucky to buy through him. He’s very informative and patient. I know he sold me a car but really he’s treated me like family. He fixed outstanding errors and made me feel welcome and comfortable to go back there. Thanks Paul.
Jim was the guy who introduced us to the car including its tech and he’s very funny and made the introductory journey fun.
Charlesglen Toyota, we will see more of you in the future. However, a valentine small gift from you would have been nice gesture because I picked up my new car on Valentine’s Day.
I purchased a used car from them, but was treated like I'd just purchased the priciest car on the lot. They are serious about great service and making the purchase process simple and seamless. The pick up protocol was amazing - even on my 'pre-owned' vehicle. I would deal with them again and would highly recommend them to anyone looking for a vehicle (new or used).
I was thoroughly impressed with all aspects of my purchase process.
Boyd was so patient with me. He has a very nice attitude. Thank you Boyd for your great help. I appreciate your efforts with me.
I was a loyal Charlesglen customer for close to 20 yrs. I've leased, bought, and serviced 3 vehicles there. I was so happy with the service that for many years, I drove from the far south end of town to get my vehicle serviced here. Paying the premium because of their service.
The last two years have been a major disappointment. I feel they aren't as customer-oriented as before. Loyalty is not an important factor to them.
I spoke to their customer relations (I don't remember her name) at the start of 2019 about how I felt and the reasons why I felt this way. She said that she would get back to me. Well, nothing has changed...no reply...no calls.
I'm not expecting much. Maybe just a little appreciation/acknowledgement for my loyalty. I guess they don't have time for things like that.
They are the best Toyota dealers in Calgary. I had awesome experience with them. I will definitely refer my friends and family members to Charlesglen Toyota Calgary
We had a great experience purchasing a 2019 RAV4 XLE at Charlesglen Toyota. The salesperson Mitch was very knowledgeable and friendly along with Tyler and Kurt in finance who were both highly skilled professionals assisting with the right lease for us. On delivery day, Mark walked us through the vehicle options once again and Garnett finished off the fine details of deal. A great group of people to deal with!!!
Had a great shopping experience here with Lorne Shire for a Tacoma. He is a veteran sales person who is very knowledgeable about trucks, and will give you his honest opinions and advice.
The prices of the vehicles are competitive, and they will price match other dealers, provided you show them the bill of sale as proof.
The main advantage of this dealership is the Auto Rewards program, which gives you 10% cashback (in points) whenever you spend money on parts and services, as well as discount at a bunch of restaurants, like 15% off at Ricky's.
It's pretty good value, since you can buy stuff from their parts shop, like $9 oil filters, washer fluids, etc.
*Will further update my experience with finance when my vehicle arrives*
Simply put, Tyler Medland is the person you want to work with while shopping for a vehicle. He provided an exceptionally good shopping and evaluation experience. Working with Tyler is like having a conversation with an extremely knowledgeable friend or colleague who is passionate about vehicles. He is open to discussing and comparing the competition in a constructive and fair way. I found his approach to be quite unique among the many advisors I've seen during my vehicle search, and it was a huge asset. His positive and candid approach made me very comfortable with the positions he took during our discussions. Tyler supported each of his claims with facts and quantitative analysis, much of the time without needing to look it up. He has clearly done his homework about all things Toyota and much about competitors. Tyler is very organized and even when swamped with appointments he managed to be very helpful, attentive, and responsive.
I highly recommend working with Tyler at Charlesglen.
Everything about my experience with Charlesglen was fantastic. Lorne, my sales rep made me feel comfortable and taught me everything I need to know about Toyota and helped me get a deal I was happy with. The best part (aside from my new ride!) was Jim, who showed me all the features on my new vehicle and how to work everything! We had a lot of laughs while he helped me set up my bluetooth, etc. I would recommend this dealership to anyone looking for a new or used vehicle.
I've been in many dealerships in Calgary and I can tell that this is the best service and customer oriented one. You don't feel pushed by any salesman, they are willing to help with your needs. After looking around for many Toyota dealerships and options I chose this one because they gave us a great deal, customer service was awesome, the delivery was amazing since they instruct you how the gadgets work. Also they have a great rewards program. I'm very happy with my purchase. Btw, this is not a paid review. 100% recommended.
It was my first time buying a brand new car, I was super nervous and anxious but knew what I was looking for. My experience was really wonderful. Valerie and Alison were so patient and got me everything I wanted plus some things I didnt even know I wanted! She worked with my budget and got me the price that was suited to my lifestyle. I'm so happy I got matched with Val , as she made me so incredibly comfortable and made miracles happened so I could leave with it same day!
Thank you ladies!! Alison your patience
Is unmatched! Thank you so much ladies. Made a dream come true!
Paul is Very personable and not pushy. Showed me all the safety and unique features. Was very informative. He was at ease and made me feel comfortable when I was test driving.
2nd car we bought here.
Firstly I love my new Highlander!
I also would like to say the service I received with the purchase of my 2020 Highlander was exceptional. Mitch Henry was very professional, polite and great at communicating everything with me. Alison Matthews was also a delight to deal with, she also was very professional and went above and beyond in explaining all the financial options to me.
I would not hesitate to recommend Charlesglen Toyota to anyone and in particular those two staff members!
Great place to do business. Prompt, efficient, informative, and didn’t feel pressured. Paul kept me up-to-date on my order, and helped guide me thru every aspect of the process. Would recommend Paul!