Thank you Charlesglen Toyota!! Amazing customer service. The only place to go for a Toyota.
Approximately 2 months ago, my aunts car broke down. This happened at a very unfortunate time as she was going through personal distress, family issues and isn't very wealthy. In an effort to help my aunt I researched the market for affordable SUV's and after much research - boiled it down to a final 3. Of these 3, one of the options was for a Mitsubishi RVR located at this dealership. I met with a sales rep by the name of Trevor who was kind enough. After discussing the vehicle (~ 85K kilometres), we were told the vehicle was fully covered under warranty till 100K kilometres. Based on this, I dropped all other offers and decided to go with Charlesglen Toyota. Two days later my mother and aunt went to go sign the final papers, both of whom are not educated and do not speak good English. When they went to sign the finance papers, they were told that there is no warranty (minus the complimentary 60-days). Not knowing negotiations or very much English my aunt signed the paper work on a non-refundable $1,000 deposit. Later that day once I had found out, I was livid. On the day of pickup, I expressed my frustration and was told there was nothing they could do. "Trevor is new and he doesn't know everything," was their rationale. To make my frustration worse, as I signed the paperwork, I noticed it mentioned 89K kilometres. When I pointed this out they told me it was a mistake they had made. Convenient one nonetheless. At this point, I was super frustrated and asked if they would reimburse or make it up to my aunt. I felt personally responsible for an aunt who barely had enough money in the first place. I told myself that I would express my experience via an honest review but 2-days later, I was called by Trevor who mentioned he was apologetic and would send my aunt a gift card for her trouble. While it didn't make up for the miscommunication, no warranty and additional 4K kilometres, I told myself I would make my peace with their apology. Today 2 months later, no gift card no nothing. I reached out twice over email, a text and phone call to Trevor with no response. Unacceptable service. Having employees who are, "new and not fully trained," is an unacceptable reason for poor customer service. Till now I had nothing but a great experience, so It saddens me that this had to happen.
Jim was a great help and make the delivery of the vehicle very efficient and entertaining! Thanks Jim!
Walk into the show room and the very first sales associate to acknowledge me was Praveen. He introduced himself and asked me if I needed help or had any questions. I was looking at a 2019 Highlander XLE SE "B" package. I told him that I pretty much knew everything about the vehicle. All we needed to do was talk price and I would be walking out with it. We sat down and discussed the options and model I wanted. I told him that I've been to 2 other dealerships. He assured me that they would not lose a deal to them . Praveen took it to his manger and when he came back, they beat both dealership pricing. I didn't even have to tell him what I got from them. Praveen made this deal so easy. Honestly such a nice guy and genuinely cares about his clients. He was not sleazy or tried to milk me for every penny I had. He really has integrity. I had told him that I had a bad experience at another dealership over the weekend and he was determined to earn my business and make it right. I would recommend Praveen to all my friends and family. Charelesglen is lucky to have him and I wish him the best of luck. Thank you again for everything you have done.
Loved their customer service, awesome people to deal with specially Kate. Jim also helped me and guided a lot while I was picking up my van.
Overall all staff is friendly and guide you in detail.
I just bought my third car from them and both my sons have bought vehicles here. Excellent customer service. Honest and ethical to deal with. I highly recommend this dealership. Plus Toyota vehicles are high quality and reliable with great trade in or resale value. Thanks to Tyler, Paul and Mark.
I just bought my third car from them and both my sons have bought vehicles here. Excellent customer service. Honest and ethical to deal with. I highly recommend this dealership. Plus Toyota vehicles are high quality and reliable with great trade in or resale value. Thanks to Tyler, Paul and Mark.
Jim was very delightful and taught me a creative DIY way to to manage pack pain while driving... or working! You seriously need to buy a car from here just to get the Jim experience:) Lorne has been extremely pleasant since day one of our Charlesglen Toyota journey. He is very personable and honest which elevated our experience even more. We’ve been to a few other dealerships and nothing compared to our our experience here. Kurt in finance was very easy to talk to and inform us of our options, as well as finalizing the process. Garnett was also a part of our journey and had a very positive experience with him as well. Jim ensured the delivery of the vehicle was a well-informed tutorial, and he even told us some pretty impressive jokes to keep us entertained. Again, he really loves his dog!
There is a “family” vibe in this place. You can tell the staff members are all of the same respectful and cheery kind of people.
Overall, the process was very smooth. I feel confident in the purchase and hopeful of a hassle free future with this vehicle, and the servicing at the dealership. Buying pre-owned is always a little nerve wracking but with this crowd I feel like I’m in good hands.
The location is easy to access from Stoney trail and in a convenient location for us.
Great time with sales team all around. Easy easy. Nothing compares to the delivery cordinator, amazing, way better then anything I have ever had with customer service. Jasper the dog is alright.
Sales person was awesome! Except too pushy of finance team. Unfortunately left me with a bad experience.
Update: I was amazed to see the quick response by this team to my bad experience. They did an excellent job fixing all the issues that arose, and left me feeling confident about my purchase.
It was a great experience. Jim is the best delivery coordinator. We set up Bluetooth, discuss music. It was fantastic!! Thank you!! You made my day!!
Jim was thorough and very helpful. We are very pleased with our purchase of a Highlander2019.
We purchased a brand new vehicle from this dealership and the sales experience was amazing from start to finish, right up to the point when we walked out the door with our keys in hand. Mark Toews, Wil Cheng, Jim McAlorum, and Alex Keong did their best to make this a positive experience and I have nothing but good things to say about their help through this entire process!
Update: I couldn't leave a new review so I am going to update my existing one. We purchased another vehicle from this dealership and, par the course, the experience was amazing yet again! This time it was Mike Loritz, Tyler Doherty, Alison Matthews, and Jim McAlorum that assisted us throughout the sales and delivery experience. They made an otherwise stressful endeavor a positive experience yet again and cannot recommend them enough. Jim, here is my shout-out to Jasper :)
Best service ever; very thoughtful and kind staff. Thank you Dan!!
We had an incredibly fantastic and seamless experience buying our new vehicle! Lorne, Garnett and Mark were great to deal with. I would highly recommend Charlesglen Toyota. Bravo!!
I was very happy with my service! I would recommend this dealership. The staff are very efficient and friendly.
I feel very welcome, I think all my concerns and questions were addressed so I could take a good decision. I think the customer service is excellent.
