My mind was made and I was going with a competitive product before I went into Charlesglen to look at the Toyota Tundra and confirm my previous decision to move forward with a different manufacturer. Needless to say, Paul G at Charlesglen changed my mind and I'm happily driving a new Tundra today.
They have an interesting sales model. I wouldn't say it's "high pressure" but rather just the right amount of pressure, which I'll coin as "slightly more than neutral". It demonstrated me a higher level of respect for a potential client; higher than almost any vehicle sales rep I've dealt with in the past. Most reps want to get you in, get you signed and get you out with a low probability of speaking with that client ever again. Time will tell if they stay connected, however I can confirm that they have followed up a couple of times and it's nice to feel valued at the moment.
Additionally, the dealership is amazing. They have a high level of attention to detail which I'm sure most people don't care about when it comes to the appearance of things, but to me, it matters. I like that the floor was spotless in the showroom. I like that the showroom had some display models, but it wasn't jam packed with no room to look closely at their products. I like that some of the products were changed out from my first visit to my second visit. I like that they have a cafeteria where you can get some food if you have to stay there longer than expected. I like that they had a separate showroom area to display your vehicle and walk through its operation upon delivery. I like that they've got an old Landcruiser on the showroom floor that pulled on my heartstrings as my family had one very similar in 1986 and I remember hauling around in it and going hunting with dad. It brought back some great memories.
That aside, they've done a great job in the layout of the facility. It gives the appearance that it's much smaller than it really is. I recommend people take a tour of the operation and you'll likely be as shocked as I was.
Hopefully you find this review helpful and that my experiences ring true with yours. One things for sure, I'll be a repeat customer!
On December 13th, I picked up my Rav4 from Charlesglen Toyota.
I was greeted by Jim who took me to the delivery room downstairs and that is when I first saw the Rav4. I was very impressed with how Jim presented the vehicle to me. He showed me all the different features and accessories and had a great sense of humor.
The vehicle was very clean and was in excellent condition when I first saw it.
Thank you Jim for your great presentation of my vehicle and thank you Charlesglen Toyoya for getting this vehicle delivered to me very quickly and for assuring that I was getting a great deal with this vehicle.
It was a wonderful experience buying my dream vehicle from them. They explained all the details about the vehicle and an exceptional customer service . I will highly recommend them.
Fabulous service! Friendly and helpful! Love that they have a coffee shop for your wait while servicing!
Amazing experience, went from point a to point b of buying a car within a week with 0 problems as well as amazing service from everyone.
Mark, Jim, and Kurt were a few of the amazing team members I had the privilege to work with during this experience!
Can definitely see myself here for years to come!
From the moment we walked into Charlesglen Toyota to taking possession of the Rav4 it was a fun and great experience. Boyd was welcoming and dug right in to find out what we were looking for. We had done research previously and were leaning towards a Rav4 - this cinched it! We looked at various finance options and with assistance from the Alison determined what would work best for us. All of the extras we added - we determined what worked for us. And the dealership had us in mind not themselves. Mark was very informative and helpful explaining all of the features when we took possession. We are enjoying our new ride! Thanks for all the help much appreciated.
Great customer service. I am very happy with the service Jim gave me.
My six year old corrola had a mysterious burning smell so we brought it in. The service agent Dan W we worked with was honest, poliet, and super friendly as he checked me and my one year old in (late of course because of baby). They couldn’t find the source but double and then triple-checked until they figured out it was all a renegade plastic bag melting around the exhaust. Dan checked on us many times and kept us informed about what was happening. Even as my daughter started screaming the walls down, all the staff remained so kind and understanding- they brought her a toy and offered to help anyway they could. Every time I come here I’m impressed with how professional and helpful the staff are, even though it’s obvious that we are rich people. Thanks Charlesglen and especially Dan W and the lovely ladies at the appointment desk.
We came to Charlesglen Toyota to buy a specific used car without an appointment. Stephen Chan reached us out and provided a Test Drive and offered the best price then other dealeships for trade in of my old car. All employees were very nice and friendly. Highly recommend Stephen Chan as he is motivated and really helpful and he really seeks to help you out.
Everyone, form beginning to the end was very helpful, friendly and professional.
& Kate Shakula
I am giving Charlesglen Toyota 5 stars because they have been extremely helpful and have genuinely cared from the first time I walked through the doors. I decided a new vehicle wasn’t in my budget, so the very next day they had a used one with hardly any km’s ready for me to test drive. It was perfect. Each time I bring my Rav 4 in for monthly servicing it is very quick and the staff are extremely friendly and knowledgeable. Service Advisor Dan Wilson is always very helpful, organized and friendly,
Very nice to deal with. We’ve been back twice!
Dealership: Charlesglen Toyota
Dealer: Tyler Medland
We were searching for a compact SUV and had a list of vehicles to look at. Charlesglen Toyota was our first stop and it was one of the best dealerships we dealt with throughout the whole process. Tyler was very knowledgeable and helpful throughout the entire process. I found him to be very genuine and interested in finding a good fit for us, and all without being pushy. He did a great job of selling the dealerships services and quality, with which we were really impressed.
Although we didn't make a deal with Tyler at Charlesglen Toyota, i would still wholeheartedly recommend dealing with them and recommend Tyler if you're serious about buying a Toyota.
Jim was very informative and showed us a lot of features we missed in the last vehicle
Charlseglen has always been great and provides excellent service .
Jim M was very thorough in showing us our new vehicle. He was clear and had a good sense of humour. Thanks for your help!
Wonderful experience! Makes you feel special when picking up your car. Thanks Mark!
Extremely helpful throughout the whole process, I looked at several trucks at several dealerships. ALL staff extremely knowledgeable !!!!!
Friendly helpful service, not pushing to make a sale.
Great dealership with exceptional people. People made all the difference. Thanks Paul G and Jim M for all the help!